A
Ann S
Active since Aug 2024
2
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2 reviews19 months ago
Bad Funeral services - No pay out, ****mers
In 2017 I took out a funeral cover for my aunt with policy number ending 91B1. My aunt passed on in 2021. I went to Old Mutual to claim my policy but was told there is a restriction on my account since the amount that they deducted is less than the amount I signed up for. I requested for my contract they did not provide it to me, I did inform them that they were the one's that did put that amount on my Debit order, I didn't pay in the money cash. They failed to accept responsibility. Ever since 2021 I have been going up and down to Old Mutual Upington without any proper assistance. I checked with them if there is any other funeral cover that might have issues, I was ensured that everything is in order. Dejavu in 2022 January my cousin passed on same script, different cast. I was told again that this funeral cover ending with policy 16B1 is also having a restriction same scenario. Now tell me, who in their right mind would want them to be bitten twice, after I ensured that my things are in order I got the same treatment. Do not take out a funeral cover from Old mutual they are quick to take your money, but when they need to pay out, they are full of excuses.
53 replies
20 months ago
It was understandable
It was understandable. I the Opperateer was very kind
0 replies
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