NM
Nonkululeko M
Active since Aug 2024
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Misleading Membership Promotion and Unauthorized Debit Attempt
I recently signed up for a membership through one of your sales consultants during a R200 promotional offer. The agreement was that I would pay R200 for the first month, and then start paying the normal membership price from the following month. I made the payment on 28 October, understanding that my next debit would only occur at the full rate in November. However, two days ago, your company attempted to debit my account early, and as a result, I have now been blocked from accessing the app. This situation has been extremely frustrating and embarrassing—especially when I discovered I was blocked on my way to the gym today. I feel misled and ****med, as this was not the agreement I signed up for. When I contacted the sales consultant who assisted me, I was told the only way to resolve this is by paying the full amount, which I find unacceptable given the original promotion terms. I demand a clear explanation and immediate resolution to this matter. I trusted your company based on the promotional offer presented to me, and this experience has left me deeply disappointed. Please unblock my account and rectify the billing error as soon as possible.
0 replies
11 months ago
David's Silence Ignored My Please!
Last month, I visited Old Mutual to inquire about a retirement cover and review my policies. David Molebatsi assisted me, saying I needed to sign documents to finalize the cover. I paused the process to check my budget and signed nothing. This month, I noticed a double charge, suggesting the cover was activated without my consent. I sent five messages to David’s work WhatsApp number, all read (blue ticks), but got no reply. I then faced long wait times calling the call center, with calls cutting off due to low airtime. After contacting the Jabulani Branch, I spent a whole day to learn the charge was from a missed payment on an existing policy. A response from David could have spared me dealing with six staff members. This poor service is unacceptable and hurts Old Mutual’s reputation. I want, confirmation the retirement cover wasn’t activated, and an investigation into David’s failure to respond. Please resolve this urgently to restore trust.
58 replies
12 months ago
JARROD IS A *****STER
Don't you dare send your child to this school. Jarrod refused to give me my daughters report card till this day no trace at all of her marks . Fees fully paid I actually paid extra it's horrific I'm shocked these guys still exist. They belong in prison. PLEASE DON'T MAKE THAT MISTAKE
0 replies
20 months ago
TGF A WHOLE **** ON LEVELS
TFG is running a complete ****. They refuse to provide detailed statements despite repeated requests, and their interest rates are exorbitant. On top of that, they are forcing customers to keep cellphone insurance that cannot be canceled. This is an exploitation of elderly people who may not be well-versed in these matters.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)