Deano M

Grub & Vine Norval - Poor & Dishonest Event Management

We recently booked an Exclusive 5 Course Dinner with Canapés event at the Grub & Vine Norval Branch. Beautiful venue with decent food. My Waiter, Simba was excellent! However, the dedicated Events Co-ordinator, Mishka & subsequent Ops Manager inter-reaction with William was appalling. We were charged for an xtra guest we were not aware of despite a strict guest list at a distant venue no one can just rock up to. Perhaps an unknown Ghost showed up to enjoy a 5 course dinner + canapés! Despite previous arrangements for a different meal for the Photographer nothing was prepared. Agreed red wine price was increased by R145 per bottle on our Bill. Currently Management refusing to refund us for the Ghost Guest & red wine price overcharges amounting to over R2,000. Double charged for 12% Gratuity on drinks Bill but luckily refunded this portion only after several weeks of comms with William the Ops Manager & Mishka the Events Co-ordinator. The Bar ran out of stock of several drinks & no stock of simple drinks like Redbull on the night. Despite paying a pricey minimum spend charge for an Exclusive Themed Event there was a random couple that showed up for a booking & allowed to another area within the venue. Staff could not connect our music list to their music system on several platforms despite several prior arrangements made with Events Coordinator. Imagine a party without music! During this fiasco our dedicated Events Co-ordinator left the venue without a word after an hour into event without resolving the music issue. Now our calls & messages to the Ops Manager go unanswered but we were offered one 3 course dinner consolation. On account of our experience & overall poor event co-ordination & subsequent inept management treatment I would not recommend the Grub & Vine Norval for events! @mattmanningchef #GrubAndVine #FoodAndWine #CapeTownDining