EM
Edward M
Active since Sep 2024
2
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2 reviews17 months ago
Why are they so dishonest about their water tariffs?
I am paying R77.00 per kilo litre of water on citiq prepaid water meter. They say they set your tariff according to your municipal bill but this is untrue. I have spent hundreds of rand talking to multiple agents who all tell you something different. It's like they just tell you what you want to hear. One agent told me I was paying R27.00 per kilo litre. Not true. After a long conversation with a gentleman named Kamo which included a conference call with my landlord he assured me I had been on the highest rate and was now on the lowest. I bought water and discovered I was now on an even higher rate. My municipal bill is R700 pm. I have spent over R1500 on water tokens this month. I asked the last agent to escalate the problem because I can't deal with all the misinformation. No response as yet. Just spent 10 minutes waiting for someone to answer. No response. This company behaves like a government department. Avoid at all costs!!!!
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19 months ago
Mobilesplus are *****sters!!
I was contacted by mobilesplus saying they were from MTN. I was offered more airtime and a reduced payment on my current contract. They had all the information about my contract down to the amount of airtime I use. When I agreed to the change I received an SMS saying mobiles plus has accepted my order. Confused I went to MTN who said they do not deal with mobiles plus at all and my information had been ****** by them. They said mobiles plus is able to cancel my current contract and charge pro rata amounts to my bank account. How is this even possible. They checked at MTN and mobiles plus had added another SIM card to my contract which is not what was agreed on by me. Watch out for these *****sters. They lie and get you to agree to them debiting your account. This is not MTN. Do not fall for it. If you ever want to do any changes to your contract do it in-store and not over the phone!
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