EM
Eduard M
Active since Sep 2024
2
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2 reviews8 months ago
CHARGES THAT ARE RELAYED TO CUSTOMERS CORRECTLY
Good Day All As it seems to me, that most of the people at Lancet, Labs, call center & Head office do not have the capacity or knowledge to address this issue and answer questions, I will once again address this issue, point by point. This has now become necessary, as nobody can answer my questions and simply move the goalposts and pass the buck. Not sure if this is due to incompetence, a lack of experience or pure ignorance. The issue at hand is; I have been using Lancet for INR tests for years and no one in all these years has ever told me that the actual cost is only R120 and that the cost for a simple dosage SMS is a whopping R120. I was none the wiser and paid the R240, as charged by Lancet. If I was informed of the actual cost, then I would have told them that I do not need the dosage SMS, as I use my own dosage. Needless to say, that the relevant dosage sent to me by SMS is the very same dosage that Lancet got from me every time that I went for the test. When you go for the test, they ask you “how did you take your warfarin for the past week” On 27 April 2025, I by coincident leant from a friend of mine, that the cost is only R120 per test. It was shocking to hear that Lancet in Primrose charged my friend only R120 whilst Lancet in Sunward Park charged my R240, for years! Unfortunately, I was uninformed, none the wiser target! Here is the trail. 27 April 2025: I called the call center to enquire about the cost for the test and the gentleman confirmed that the test was R120. 29 April 2025: I lodged an official complaint by email. 03 May 2025: One Mandi mailed me, saying absolutely nothing and not answering my questions, being; 1- Why did Lancet not inform me of the actual cost for the test and why did they not inform me that the dosage SMS cost is another R120. 2- Why did Lancet ***** my money for such a long time and when will they repay me? 05 May 2025: One KD Simelane. OHO Call Center, mailed me, confirming that the complaint was lodged, without any further explanation, or the way forward. 06 May 2025: Leandri Barnard mailed me and sent me a *****ulent document with a lot of old incorrect information, where she changed the date to that of my last test. Clearly to try and justify the incorrect rates charged by Lancet. What a joke? How ******** can you be! She sent me a *****ulent document, but still not answering any of my questions. I rep**** with a very snotty email! 09 May 2025: I received an email from Leandri, where I was copied, saying: Mandi, please assist with the below. So, the buck was passed again! 14May 2025: I received a call from Christel Kruger, assistant Manager from Lancet Head office. She called and informed me that she was instructed by the medical Ombudsman to investigate the issue and that she would do the investigation in person and that she would personally give me feedback in due cause. As a starting point, she asked me to give her some back-round regarding the issue at hand. This was done by me. She then mailed me, confirming our discussion. After weeks of no feedback, I mailed her for some feedback without any response. I also repeatedly tried to call her on her office number, but to no avail. What can I say about the Management of Lancet! 26 June 2025: Once again the buck was passed to someone else. I received an email from Sr. Marita Steyn, Head of Department. Attached to her mail was a letter from Ms Avela Mgudlane to Mc C Kruger and Sr Marita Steyn’s answers to Ms Avela Mgudlane. Her wording was clearly chosen very carefully and a lot of facts disregarded, but still did the most of my questions in my complaint remain un-answered. I have been using Warfarin since 2000 and obviously know that when your count is high, to use less Warfarin and when count is low, to use more Warfarin. In the past 25 years, I have learnt how to use the correct dosage. Therefore, it does not take a rocket scientist to answer a couple of straight forward questions. Let’s see if Marita Steyn can answer these simple questions in a professional and honest outfit, as all of you wrote long stories and still miss the point. 1. Why did Lancet not inform me from the offset that the cost for the test is R120 and the cost for dosage SMS is another whopping R120? I was simply none the wise and paid what I was charged by Lancet. 2. Do you agree that Lancet is the service provider, and I am the client and therefore it is your responsibility to inform your clients what they are paying for. 3. Why did Lancet in Primrose inform their client what they are paying for (R120 for the test and R120 for the dosage) but Lancet in Sunward Park not? 4. With the above scenario, why did Lancet Sunward Park, *****, not only my money, but also a lot of other, none the wiser client’s money. If I had been informed, I would have stopped the dosage SMS from the offset. 5. When will you be refunding the money ****** from me? 6. Why did Leandri Barnard change the date of a *****ulent document with a lot of incorrect information and mail it to me and what is happening to her for this *****ulent and dishonest customer service, or is this imply to norm and front line of Lancet? Please answer these simple straight forward questions in writing, as it is my intension to post it on social media, for the world to see, what Lancet is all about and how they operate. As you can see, all relevant parties are in copy, including the likes of the Devi show, Carte Blance, Hallo Peter and others. I would also like to urge Ms Avela Mgudlane, to re-open the investigation as there may be other individuals and even medical aid members being ********** when they do not need dosage, but only the blood count. I would also like to ask the Devi Show and Carte Blance to get involved and “name and shame” Lancet and its implicated employees. Lastly, rest assured that I will be, when least expected, visiting Lancet Sunward Park, for an INR test (blood count only) and I will be recording the conversation, and I can guarantee that they will be charging me the new rate of R260. Honesty costs you nothing, but dishonesty can cost you a fortune! It’s not about money, it’s about principle! South Africa is a country filled with *****, *******ion and *****ing from others. One would think that Lancet would be against such an outfit! Thanking you all.
1 reply
19 months ago
Pathetic Service
I have been trying to call you, but believe your lines are down. I got your mail address from Experian. About 10 years ago, I placed myself under administration with Mamela Consulting Services. At that point in time I was employed by Melco Conveyors. I lost my job as I was retrenched and as a result could not fulfill my obligation towards the administration. I was unemployed for years. In the interim, all the relevant debt was ether paid up and the other has already prescribed. This was also confirmed by Experian, as only my current accounts reflects, all up to date. However, the status on the system still shows that I and still under administration. I was shocked to learn about this, to say the least, Experian advised that they could not remove the status and that I should contact Mamela Consulting Services, who should have removed my name off the credit burea once the debt prescribed. If you could please assist in having this done with immediate effect. It is a disgrace that this was not done. Please advise soonest once this has been resolved. Should there be any other stories or issues, I will have no choice but to take this matter further and ask for the assistance from the likes of "helopeter, the Devi show and the relevant ombudsman" At least, Mamenla Consulting Services will be on national TV. Your urgent co-operation in this matter will be Highly Appreciated.
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