DT
Daniel T
Active since Sep 2024
2
Reviews
0
Industries
Reviews
2 reviews9 months ago
DO NOT TRUST HELP24 – A “SECURITY” COMPANY IN NAME ONLY
DO NOT TRUST HELP24 – A “SECURITY” COMPANY IN NAME ONLY I deeply regret ever signing up with Help24 — a company that masquerades as a private security provider, yet fails at every basic level of the job. For months, they’ve had zero presence in our area: no patrols, no visibility, no engagement. When real incidents occurred, they were nowhere. What they offer is not security — it’s a false sense of safety wrapped in a logo and stuck to a gate. One chilling evening, while I was away, my wife and children were home alone and noticed someone lurking on our property. In fear, she contacted me. I tried calling the Help24 office, their only visible patroller, and even the manager. No answer. No help. No response — even after triggering the panic button. To this day, we’ve heard nothing. Had it not been for our neighbours — and me speeding home — I dread what the outcome might have been. That night we were abandoned by the very company we were paying to protect us. I cancelled my contract more than two months ago as a result of this gross negligence. And yet, Help24 had the audacity to *******ly debit my account once again this week, without authorisation or justification. I have asked — repeatedly — for a copy of my signed contract. None has ever been produced. I even confirmed via WhatsApp with their own staff that I was no longer a client. Still, they helped themselves to my bank account, even demanding a R2,000 cancellation fee. I issued a final demand: • Immediate refund of the unauthorised debit • Written confirmation that billing is terminated • Complete removal of my personal and banking details from their system What have I received? Nothing. No refund. No apology. No basic accountability. Let me make it crystal clear: Help24 is not a security company. It is a predatory, billing-first operation hiding behind flashing lights and marketing fluff. They are not just ineffective — they are dangerous in their false promises. Their negligence could get someone killed. If you’re considering them for your home, business or family — don’t. Help24 offers no help. No protection. No integrity. I am now moving forward with: • Formal complaints to the Consumer Goods & Services Ombud and Banking Ombudsman • Filing a ***** report with my bank • Sharing this review across every relevant online and community platform Avoid Help24 at all costs. They are not security — they are a liability.
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19 months ago
Terrible Service and No Communication – Over 43 Days and Still Waiting
I’ve been waiting over 43 days for my order from Abelanani, and I am beyond frustrated. The customer service, production manager, and sales rep have all been unresponsive, despite countless phone calls and emails on my part. Not a single reply or update on the status of my order. There’s absolutely no clarity on what’s happening, and I’m left in the dark. If you're considering using Abelanani for your business, think twice. Their poor communication and lack of accountability will seriously damage your client relationships, just as they have mine. I cannot recommend them.
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