S
Steyn
Active since Oct 2024
8
Reviews
0
Industries
Reviews
8 reviews4 days ago
I spoke to Lisa Joubert regarding a quotation
I spoke to Lisa Joubert regarding a quotation. She swiftly assisted me and understood the problem and assisted with the escalation. Her service was excellent.
1 reply
2 months ago
I am a broker and phoned for discount on a quotation
I am a broker and phoned for discount on a quotation. There was a slight error causing the premiums to increase. Mthabisi Sibiya assisted me and was able to resolve the matter swiftly. He was friendly and clearly understood the request and position we were in. His actions ensured the client was happy and the business was placed with Old Mutual Insure. This is my way of giving credit to someone of his excellence.
1 reply
8 months ago
Excellent service.
I phoned the call centre and Spoke to Ronnie Matshisevhe, who gave me excellent service. He resolved the query swiftly and was willing to do even more. Besides being willing and friendly, he is also very knowledgeable. I would certainly recommend Old Mutual to friends if this is the service they will receive.
1 reply
11 months ago
I phoned the call center requesting for a renewal to be reviewed
I phoned the call center requesting for a renewal to be reviewed. Valentine Mnisi assisted me and initialy his mandate did not allow him to assist me. Without me having to ask for him to escalate the matter, he understood the situation and told me he would escalate it. Its truly rare to find someone insightful and willing to help the way he is. He managed to assist me and the client was retained. I offered to leave him a review to show my appreciation for his service. It was the highlight of my day.
1 reply
12 months ago
Ronnie Matshisevhe assists me frequently and I have never had an unpleasant experience when he assists me
Ronnie Matshisevhe assists me frequently and I have never had an unpleasant experience when he assists me. He is swift, knowledgeable and always willing to go the extra mile.
1 reply
18 months ago
I am a broker and Valentine Mnisi's service is excellent
I am a broker and Valentine Mnisi's service is excellent. He is always friendly, understanding and always willing to go the extra mile. It is sincerely appreciated.
1 reply
19 months ago
I am a broker and Darrentino Morgan is always swift to assist when phoning
I am a broker and Darrentino Morgan is always swift to assist when phoning. Overall I do receive good service, but Darrentino is a cut above the rest from my experience. This is my way of showing gratitude to an outstanding employee. Thank you.
1 reply
20 months ago
Werner Prinsloo assisted me well
Werner Prinsloo assisted me well. He was swift to respond and vey friendly.
1 reply
Review Distribution
5 Star
7 (87.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
0 (0%)