FM
Fienie M
Active since Oct 2024
3
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0
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Reviews
3 reviews7 months ago
GLP-1 HEALTH SOLUTION ORAL LIQUID - MANUFACTURED IN SOUTH AFRICA - TOTAL LIE AS IT SHIPS FROM CHINA
Subject: Formal Complaint – Misleading Advertising and Non-Delivery of Product To: The National Consumer Commission / Advertising Regulatory Board Dear Sir/Madam, I am writing to lodge a formal complaint regarding a company from whom I ordered a product on 28 October 2025. The product was advertised as manufactured in South Africa, which was a deciding factor in my purchase. However, after payment, I discovered that the item is being shipped from China, which constitutes misleading advertising. Despite numerous emails since the date of purchase, I have not yet received my product. The company provided a tracking number (LM126366810CN) and the tracking website https://www.17track.net/en . For the past several days, the parcel status has not changed or shown any movement. Below is the message I received from the supplier: Dear Customer, Your package has been shipped out. Your tracking number: LM126366810CN The tracking website is: https://www.17track.net/en Please kindly wait 3-5 days for the shipping information updated on the tracking URL. Estimated delivery dates may be affected by traffic conditions, holidays, or weather. We have not received a notification from the logistics company that your package is abnormal at the moment, so your package is currently in smooth transportation. If the package shows as delivered but you have not received it, please check with your family or neighbors. If not, please let us know, and we will check the package’s logistics tracking for you. Best Regards, Customer Service Team Every subsequent email I have received from the company has contained similar, generic and automated responses, with no genuine assistance or resolution. I have repeatedly requested a refund and indicated my intention to report the matter to the Consumer Council, but the responses remain unchanged. Given the circumstances — including the false representation of the product’s origin, non-delivery, and lack of proper customer service — I believe this case qualifies as misleading advertising and potentially online *****. I kindly request that this company be investigated for deceptive business practices, and I ask for guidance on how to proceed with obtaining a refund. I can supply copies of: Proof of purchase and payment All correspondence with the supplier Screenshots of the adverti*****t and tracking information Thank you for your attention to this matter. I look forward to your response. Yours faithfully, Fienie McCallum 0676823401 fieniesproperties@yahoo.com 06.11.2025 PLEASE HELP ME
0 replies
7 months ago
GLP-1 - SIX IN ONE - HEALTH SOLUTION ORAL LIQUID. MAUNFACTURED IN SOUTH AFRICA
I purchased and paid for a product in 28 October 2025, with the promise the product was developed and manufactured in South Africa. It's been 9 days and I now know it was sent from CHINA. Incorrect and misleading advertising. I have been in contact with them every day. I have a tracking number and for 3 days there is no movement. I address the issue via email and each time I get like a automated message that I need to be patient. I demanded a refund but they refuse. On the 30th October this was a message : Dear Customer, Your package has been shipped out. Your tracking number: LM126366810CN The tracking website is: https://www.17track.net/en Tracking tips: Open the tracking website above and type your tracking number to track your shipping info. Please kindly wait 3-5 days for the shipping information updated on the tracking URL I have been tracking it, it's not moving. What am I to do? I asked for a refund but they ignore my request and keep telling me it is on track and on its way. It's been far over the date they promised. Also coming from CHINA, when manufactured in South Africa?
0 replies
20 months ago
Extremely Disappointing Service from Pick n Pay ASAP
Subject: Extremely Disappointing Service from Pick n Pay ASAP I am writing to express my dissatisfaction with the service I received from Pick n Pay ASAP. I placed an order, payment was taken, but two hours later, I had yet to receive my delivery. Upon calling the Pick n Pay call center, I was informed that even after two hours, my order hadn't been processed yet. This level of service is incredibly frustrating and disappointing. I should have stuck to my usual route with Checkers 60/60, which has always been reliable and quick. If sharing my experience can help even one other customer avoid this, I would be satisfied. Unfortunately, my wait continues, and this has proven to be a poor decision on my part. If you cannot meet the demand, please reconsider accepting orders and taking payments prematurely. Very disappointed. Sincerely, Fienie McCallum
1 reply
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