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Fiona S
Active since Oct 2024
3
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Reviews
3 reviews2 months ago
Homii is just horrible
If there was a way to share 0 stars, I would. Homii in Durban is a horrible place. I booked a room and was told that they were still preparing it, and then I was told the room wasn’t prepared, so I should take a different one. When I arrived at the building, the elevator wasn’t working and I was placed on the 10th floor. In fact, there was someone stuck in the lift for over an hour; this person also mentioned that she was asthmatic. I had to immediately book myself a hotel, as I could not carry suitcases from the ground floor to the 10th floor. I have been requesting my refund, and Zandile Msomi who was assisting me with the refund yesterday said I would be refunded immediately and asked for my proof of account. I sent it, but until now she hasn’t acknowledged receipt of my email. I have been trying to call the office, but it goes straight to voicemail.
0 replies
18 months ago
Miway changed the narrative of the accident to avoid settlement
This is a follow up review regarding MiWay. MiWay client admitted fault at the scene and subsequently reported the accident to MiWay. Initially, I was informed that MiWay was assessing the situation and determining an appropriate settlement amount for the damages incurred by my vehicle. This initial communication led me to believe that the process would be straightforward, given the admission of fault. However, as time progressed, I encountered significant changes in MiWay’s narrative regarding the incident. They presented a new story claiming that my driver had suddenly moved into another lane, which supposedly caused the accident. This assertion contradicted the original admission of fault by their client and raised concerns about the integrity of their investigation process. The shift in narrative had direct implications for my claim. After initially indicating they were working towards a settlement, I received communication stating that no payment would be made due to this new account of events.
159 replies
18 months ago
Dissatisfaction with the handling of third-party insurance claim with MiWay Insurance
I am writing to express my dissatisfaction with the handling of third-party insurance claim with MiWay Insurance. The prolonged duration of this claim process has caused significant frustration, especially in comparison to my experience with another insurer. I submitted a third-party insurance claim with MiWay Insurance beginning of September (I started in August with this process, but there were documents that I still needed to submit). Since then, I have made numerous follow-ups regarding the status of my claim. Each time I reach out, I am informed that there is no specific timeframe for resolution. This lack of clarity and urgency is unacceptable. To illustrate my concern further, I would like to highlight that I registered a separate claim with Budget Insurance for a different vehicle just 10 days after filing my claim with MiWay. Remarkably, that claim was settled promptly, which raises questions about the efficiency and responsiveness of MiWay’s claims processing system. Additionally, I have encountered significant delays in communication from the representative assigned to my case. The lady handling my claim typically takes between 3 to 5 days to respond to emails. This slow response time not only prolongs the resolution process but also adds to my frustration. In light of these issues, I urge MiWay Insurance to expedite the processing of this third-party claim and improve communication regarding its status.
53 replies
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1 Star
3 (100%)