Joy C

Mouldy cake and bad customer service

I’ve always been fond of Limnos - from the friendly staff at Canal Walk (upstairs) to the fresh cake and coffee. However, I purchased a lemon meringue eclair from Limnos Canal Walk (downstairs) and when I cut open the eclair it was filled with mould. When I drove all the way back to Canal Walk the following day to inform the staff about the mouldy treat, they did nothing about it. They referred me to head office who have still not contacted me, even after I followed up. I am highly disappointed in the attitude of Limnos, let alone the quality of the sweet treat purchased. Clearly there is no regard for customer service.