MT
Matlotleng T
Active since Dec 2024
2
Reviews
0
Industries
Reviews
2 reviews17 months ago
Policy cancelled without my knowledge
A while ago, I experienced an incident where the back pocket pin of my jeans tore the seat of my car. However, my claim was rejected on the grounds that it was classified as a crack rather than a tear. I requested permission to have the damage assessed by a trusted service provider, but I did not receive any feedback. Despite my efforts to provide a video demonstrating the damage, my claim was still rejected, leaving me uncertain about the next steps. Today, I contacted the company regarding a scratch on my car door, only to be informed that my policy had been canceled without any prior notification. I am unsure if this decision was influenced by the previous claim denial. The reason provided for the cancellation was a failed debit order, yet I did not receive any notice about this issue anywhere. When I initially joined this company last year, I received multiple SMS notifications regarding policy updates. However, no one contacted me to inform me about the intention to cancel my policy.
0 replies
17 months ago
Policy cancelled without my knowledge
A while ago, I experienced an incident where the back pocket pin of my jeans tore the seat of my car. However, my claim was rejected on the grounds that it was classified as a crack rather than a tear. I requested permission to have the damage assessed by a trusted service provider, but I did not receive any feedback. Despite my efforts to provide a video demonstrating the damage, my claim was still rejected, leaving me uncertain about the next steps. Today, I contacted the company regarding a scratch on my car door, only to be informed that my policy had been canceled without any prior notification. I am unsure if this decision was influenced by the previous claim denial. The reason provided for the cancellation was a failed debit order, yet I did not receive any notice about this issue anywhere. When I initially joined this company last year, I received multiple SMS notifications regarding policy updates. However, no one contacted me to inform me about the intention to cancel my policy.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)