Active since Dec 2024
I was assisted by a good consultant who was informative and quick.
Palesa is always available to assist me.She is efficient
We made a booking via Booking.com for Angels View Graskop hotel. Upon arrival were we noted that the dates were mixed up, we are a week early. We had to rebook, pay again and request refund from Booking.com. We are now informed by Booking.com that we are forfeiting our full amount. This is pure ****. We request that you intervene as this is a bad reputation for your business. We want our refund of R2950.
We made bookings via Booking.com for Angels View Graskop hotel in Mpumalanga and paid R2950. There was a mistake with dates and we informed Booking.com, we were informed that we cannot cancel and we are forfeiting our full amount.what kind of nonsense is that. We hereby request intervention as this is daylight *******
Palesa assisted me quickly and resolved my questions
I was assisted by Palesa. I must say, it's on a Sunday and most people are relaxed with families, she went an extra mile and gave me exceptionally good service.