Nikki C

Worst experience ever, will never use them again

Maybe expectations were just way higher being a big company name and a reputation, but probably the worst experience we have ever had, not just paving but on a professional level as a whole. We are just outright shocked with our experience. We've been renovating for 3 years...the driveway paving was the last of all our projects and we chose Boss Paving CT thinking smooth efficient, managed, quality right...Well we got that wrong. I'm told our experience is not the norm, but geez God help those who fall into whatever category we fall into. So a heads up to those looking at Boss for paving. A few things to note: you basically pay 90% upfront...two payments 60% then the 30% nothing to show for it. We received pavers at 6:30am on a Monday morning after we told them we had no place to store ahead of time and did not want to be managing the delivery of them ourselves. Literally, me in pjs on the pavement at 6:30am trying to figure out where these pavers needed to go. The team arrived whenever they felt like it, just before 10am if you were lucky. First day finished at 3:30pm only to sit on the pavement till 6pm for transport. The 2 days after that they were working till 7pm and 8pm because they needed to finish the job in 3 days. I mean those few hours on Monday would have helped a lot with that deadline. Grouting was done in the dark, it was so full of gaps we have leaves gathering between pavers. Did I mention Boss use contractors !? I mean I really did not see that coming. There was no manager / project manager to oversee the work or check-up on anything. There was no handover by our sales guy, We had to tell the contractors the job details, walk them through it all to try align expectations etc. Rubble was left in the road every day after we told them it had to go daily for security concerns (our house being on a blind corner and dark with no street lights at night). We bought our own beacons and reflector tape when we realised they had no intention of doing anything about it. We had to do the quality review since there was none on their part. And on the final day after warning them for 2 days that the drainage hadn't been done right (the water was flowing back into the property and not out to the street), Hubby had to show them how to use a level to get the drainage right and even had to lend his own tools because they didnt have what they needed to do the job. Hubby sat outside with them helping them till 8pm because no-one from Boss was coming to help with the drainage problem. The non-acknowledgement of our concerns and complaints was unbelievable, no-one was interested, no-one cared. Our sales guy (the only contact for the job) read messages and just never responded. He came thru on day 2 after I asked if he was coming at all. We spent R60k on this job (its a lot of money for us, money we worked really hard for & sacrificed for to be able to afford it). It really feels like a big slap in the face, like we were the most unimportant job they had. We honestly regret having chosen Boss in the end. Definitely wont make the same mistake again and will go elsewhere