Jovita P

**** ***** AVOID AT ALL COSTS

BUDGETAIR ****MERS!!! Dont book with them!!! Client service absolutely useless! Booked a flight,(they made some changes later on - what is completely understandable and acceptable), everything was fine till travelling day came - couldnt check in online it said we have to do it at the airport. We arrived at the airport and this is where all fun started, they couldnt check us in the flight!!! Some information was missing from Budget Air or ETIHAD (they are blaming each other for that). No help at all, hours on the phone with BudgetAir and Etihad - never boarded the plane! Flight was changed to next day and cancelled by ETIHAD again!because budget air didnt complete reissuing tickets. They did nothing to fly us out!!! It was 3 week family trip in Malaysia and Thailand!!!! We also had internal flights, hotels booked - we lost everything!!!! Kids are devastated unable to even talk for two days, there were so stressed by all this!!!!