hammaren G

Bad service

I rarely share negative experiences, but what my family and I went through at Verdicchio Restaurant and Wine Cellar Montecasino on New Year’s Eve needs to be said. We prepaid R1,250 per person, expecting a smooth and enjoyable evening. Instead, the night turned into a frustrating ordeal. We arrived at 8:30 PM, placed our full order around 9 PM, and waited until 11:35 PM to finally receive our main meals. At 12:25 AM, we were told that the desserts we had been looking forward to were unavailable and were offered sorbet as a substitute. To top it off, the promised countdown drink wasn’t available either. Yes, the bill was reduced by R200, and we received an apology, but that felt inadequate for the poor service we endured on what should have been a celebratory night. For a restaurant as reputable as Verdicchio Monte Casino, this was completely unacceptable. I hope this feedback is taken seriously to ensure no one else has a similar experience.