amba H

Shocking Service and Overpriced Experience at Babylonstoren Spa

Babylonstoren Spa was a complete disappointment. My partner bought a couples massage and pedicure as a Christmas gift, expecting luxury, but the experience was frustrating from start to finish. Booking was a hassle—the staff were rude and unhelpful, and they don’t even offer online gift cards. The changing rooms were cramped and lacked privacy, with staff constantly opening the doors. The massage was weak, unprofessional, and barely 45 minutes long. The pedicure was even worse—done on the massage bed while I sat awkwardly in a towel. The technician rushed through trimming and painting, skipped soaking and massaging, smudged the polish, and used flimsy flip-flops. For R800, it was unacceptable. Sorbet offers a far superior pedicure for R350. Facilities were underwhelming—a tiny pool area, broken salt room, and massage jets that didn’t work. The spa felt poorly maintained. Worse still, hotel guests and non-spa visitors from the farm were allowed to walk freely through the spa area. I felt completely exposed and privacy invaded while walking to and from treatments in my gown—totally unacceptable for a so-called luxury spa. To top it off, the manager barged into the changing room while my partner was dressing, then chased us in the parking lot to accuse us of not paying, despite prepaying. This spa is overpriced and mismanaged. We regret not choosing Lanzerac or 12 Apostles, which offer better service for less. Avoid Babylonstoren Spa if you value professionalism and quality.