PA
Pedro A
Active since Feb 2025
4
Reviews
0
Industries
Reviews
4 reviews6 months ago
Watch out
Very disappointed with the service department in particular. I purchased a vehicle from Haval Edenvale, on collection of the vehicle I noticed that the service light turned on, took it back to the dealer and the technician said nothing was wrong and they simply cleared the service light. This is after I was informed that the vehicle has passed the 125 point check and that there are no issues or problems with the vehicle. I then checked and noticed that the oil was dirty and took the vehicle to be serviced at an RMI approved place as they kept mentioning the vehicle was in good condition. Upon servicing I found out that the oil was never changed, filters and spark plugs were never changed either. Furthermore there was a worn gearbox mount, worn tie rod ends and problems with the passenger side windows. I took this back to the dealer and they mentioned that they will book in the vehicle and I should bring it in on Friday. I arrive to book the vehicle in at 07:02, staff was very friendly asked to speak to the manager as I needed them to process my refund for servicing the vehicle. The service foreman came to see me said he will speak to his manager once they get in as they have not arrived yet. At around 1pm I get a call being informed that my vehicle has not been seen by a technician as yet and they will notify me once it has been seen. I called back an hour later to find out why there was a delay and the Dwanye mentioned that they go in the order of the first person that arrived is the first person that is served, when I arrived at 7:02 there was only one other client that was there to book their vehicle and somehow I was told that 8 people came to book their vehicles in before me, they open at 7:00 and in 2 minutes 7 people came in booked their vehicles in and disappeared. I then asked for confirmation of the refund being processed and at 2pm the manager has still not come in to work, and I will be contact once they get to my vehicle. The end of Saturday passed without any communication or update regarding my vehicle. On Monday morning, I received an email requesting my banking details for the refund process, yet there was still no information about the status of my vehicle. I was once again forced to reach out myself to obtain an update, only to be informed that the required parts were still pending delivery and expected to arrive on Tuesday. This ongoing lack of communication and follow-up has caused considerable inconvenience and frustration. It is unacceptable that I continue to bear additional expenses out of pocket due to the service department’s poor coordination and lack of accountability, leaving me extremely dissatisfied with the overall level of service. During my follow-up conversation, after once again having to reach out for feedback, I was assured that I would receive an update on Tuesday morning. However, no feedback was provided, and by the end of Wednesday, I was still left without any clear information, only vague explanations and empty assurances. I requested a loan vehicle due to the ongoing delay but was informed that none were available. When I inquired about a refund for the expenses I have incurred as a direct result of this negligence, I was told that such situations are common and that the dealership bears no responsibility, best they can do is R500 worth of fuel, this was only after i had to go there on Thursday as they were still not done with the vehicle. This response is entirely unacceptable. The lack of accountability, poor communication, and disregard for customer inconvenience demonstrate a serious failure in service and professionalism. My experience with this company was extremely frustrating. They demonstrated a significant lack of preparedness by knowing the required parts yet failing to order them in advance. Furthermore, they compounded this issue by booking the vehicle on a Friday but not commencing work until the following Tuesday. To then have them behave as though resolving their own errors was a "favor" to me, and to imply that my request for a refund for my additional expenses was an unreasonable reaction, makes me strongly advise against using their services.
0 replies
7 months ago
Great Service
Exemplary customer service. They promptly addressed my claim and ensured all aspects were thoroughly covered.
53 replies
12 months ago
Naked Insurance Claim
I'm pleased to share a positive experience with Naked insurance claim process. The handling of my claim was efficient and professional. Communication was clear throughout the entire process. I highly recommend their services based on this positive interaction.
58 replies
14 months ago
Worst customer service experience
I had a truly disappointing experience with PMD and their customer service. From the start, they were unhelpful and evasive. After their client's accident with me, and their assurance of a third-party claim, I called for confirmation and necessary information. They initially denied any claim had been filed, even after I explained their client had contacted me and requested information. They then claimed they needed client confirmation before proceeding, which seemed reasonable. However, this initiated a long delay. After a hold, they said they couldn't reach their client and would like to request that they call me back. After expressing frustration, they then suddenly managed to contact their client and approve the claim. They emailed instructions to respond with the required documents. Upon submitting all required documentation, I received an email indicating that no supporting documentation had been received for my claim. A subsequent phone call revealed that the initial submission had been misrouted to the incorrect department, despite the email's suggestion that I could respond directly. Following an expression of my frustration, I was advised that the documents had been located and that a response would be forthcoming upon processing. They then sent me a vague message about finalising my quantum and waiting for their clients quantum before reviewing the total quantum. This was the last time they have sent me an update. Ever since then I had been chasing them for feedback. Every time I called the call centre the entire 3rd party department wasn't available, all the supervisors were forever in 3 hour meetings and couldn't attend to me. And again after expressing frustration all of a sudden people are now able to attend my call. After consistently calling them to get feedback then inform me that they are now awaiting a part for the vehicle that will take 21 working days to arrive. After 21 working days no feedback from them, I called again and the entire 3rd party department is unavailable again. After shouting again they had someone that could assist, I was informed that they would be receiving the part in the next few days and I should hear back from them in the next week. The next week again no feedback, now I'm told that I should email them to get quicker response. I email them and they tell me their clients car is booked for 30 days later. I asked them what does this mean for my claim and they responded telling me that is when my claim will be finalised. The day arrives and I ask them what's happening cause they said that was when my claim will be finalised, now the story has changed again. It's been booked and they are waiting for panel beaters to complete work on her car and then only will they finalise my claim. It has now been 3 weeks since their clients vehicle has been booked and I'm still chasing them for responses and feedback on my claim. 1 week after this still no response so again I have to contact them, now they say that my claim is still under review. When It started getting reviewed only the lord knows. Meaning if I didn't chase them yet again for an update they would have continued playing the waiting game. They then tell me i will receive a response within 7 days. Later on I received an email stating that they will be reviewing my claim and still had to be sent to management for them to revert with a response. This makes me wonder why they made me wait 30 days in the beginning to review my claim. 7 days have come and gone and still no response from them i had to reach out again. Now they are finalising the investigation into the merit of the claim that still needs be reviewed by management. Honestly these people are just here wasting your time for the sake of it. We have now gone from email's being the quickest way to get a response to now not getting responses via email. 2 days later now they are stating that I haven't sent them enough documentation to prove that the damaged vehicle indeed belongs to me. Why didn't they mention this when they did the so called first review in the first 30 days I will never know. It's becoming more clear that the game here is to continuously stall. I have now sent them all the documents required and now they are telling me to wait another week, if this was the only reason my claim was being held up why is it taking that long when they have the documents already. Again they are making me wait another week while their clients vehicle is back on the streets. First I was being told I can expect a response by Wednesday, and nothing. I've been calling and 3 times my calls were terminated, all 3 times the entire 3rd party department is unavailable. On the 4th attempt I was able to get through now the story has changed again, now they are saying I didn't send documentation in time and there's a 30 day turnaround time. This was after they had completed reviewing my documents sent and stated that they are done with my review and all that's left Is for their clients car to be repaired. Spoke to the claim handler and the manager handling the claim Avishna ramkissoon and they have informed me that it's not their responsibility to check what has been sent to them. That's why it was accepted and only now they are saying it's not the required document. What kind of business is this. It's been 4 months of stalling and intentionally wasting my time. Zero sense of urgency, how are they telling me they are still within time to respond when they have all the information that they require.
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)