Thokozani K

Worst experience: Don't think about buying a Renault they don't have parts

Worst experience ever. I am very disappointed in the horrible service that I received from Renault over the past 9 weeks. I brought my car for repairs on the 6 of January 2025 and the estimated deadline to get my car fixes was approximately 3 weeks because they didn't have the turbo and they had to import it. I could not be given a courtesy car because I was going to relocate to a different province, and they said I could only use the car in Joburg. After 3 weeks passed, I was then told that they needed to order wiring, and they could not give me an ETA. Week after week I called the dealership to follow up on the progress and every time I could I was told that they are still waiting. Eventually the wiring arrived 8 weeks later and when I called again expecting that they would say my car was ready based on a called made the previous week I was told that the wiring did not arrive with all the parts and it would take an additional day to get that part and once that is done my car would be sent for testing and the released. I then called the workshop manager to lodge a complaint, but he didn't answer his call and then told that I should sent him an email and he would call me the following morning, something that he did not do, and I had to call again and that's when I spoke to another manager who followed up on the progress of the car. The workshop manager only called later that morning. This experience has left me extremely disappointed in Renault. I was undermined as a client, and it was very evident that they did not value me as a customer. I used to proudly defend Renault and had convinced a few people to support the brain but never again. I hope I never have to interact with such *********** people ever again and I will definitely not be staying with the brand for long. My advice to people is that if you plan on taking your car to Renault The Glen, these people are ***********, and you will need to follow up consistently. So just use a different dealership if you can. For people that are planning on buying a care from Renault do it at your own risk. When people say these cars don't have parts they are not only speaking about the aftermarket but they are also saying that the official dealerships don't have parts and they wait for a million years before they get part which is a going to be a huge inconvenience for you, the client