RN
Roseanne N
Active since Mar 2025
2
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Reviews
2 reviews13 months ago
BAKERS BISCUITS DISREGARD FOR LOYAL CUSTOMERS
Hi Nomfundo Mnculwane Trust you are well. I find your response unacceptable. I find your justification in defense of Bakers concerning when the evidence is speaking for itself. The alarming number of dissatisfied consumer complaints and reviews on hellopeter and other consumer watchdog/ awareness sites are clear indication that Bakers Biscuits disregards its loyal customers because its an established brand. It's truly a shame. Regards Vigilant consumer
0 replies
13 months ago
Dissatisfied- Bakers Boudoir Biscuits - numerous unanswered emails to Bakers Biscuits.
My numerous unanswered emails to Bakers Biscuits. Hi Trust you are well. I purchased this product from checkers hyper in gateway on Fri 14/03 /2025 . On opening the package we found the biscuits to be soft. I buy this product very often and was disappointed to find it in this condition. I sealed the bags for upliftment. I am a very diligent consumer and even though lodging a complaint takes some effort we have to have a culture of accountability. I spoke you Nofondo on your customer care line for 13 minutes today (at my cost,) and after some questions her response was that I go to the store ,( at my cost) and rectify the matter.. I told her I don’t have my receipt her emresponsr was that it can be retrieved from my xtra savings card. Unacceptable reponse . So in order to be diligent on my end I had to go scrambling through my receipts and eventually found it. Hmmm R54.99 its a lot to.pay for our firm favorites but we still support you guys. Any customer complaint should be resolved between the manufacturers and suppliers not the customers, no matter what the complaint. That's ethical business policy. I find this policy of Bakers unacceptable or are we to assume that the company has now gone too big to hear the complaints of the little guys, us consumers who contribute to your status. Kindly find attached the details of your product Kindly assist or direct me to someone that can.
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