Active since Mar 2009
92
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Reviews
92 reviews1 month ago
Jungle Aquatics for the Win
Always an effortless transaction from ordering to delivery. Super impressed
0 replies
5 months ago
Quick to take your money but not quick to respond
Over an hour of my time and money waiting on calls and all without any reference number so you have to explain each and every time. I contacted them on 5/11 to get a geyser replaced, was told the assessor would contact me in 24 hours. On the 14th I called to follow up and was told they would call me back. On the 17th I called again, still no luck. I called again on the 20th and finally got them to send an assessor out at 15:30. It is now the 25th and I have yet to hear from anyone what is happening and as I’ve explained EACH TIME - their delay is holding up the process for me to get a compliance certificate to sell the house.
53 replies
6 months ago
SHOPRITE MMA - ABSOLUTELY USELESS
I have a money market account which up till now has worked perfectly. In September I was asked to FICA/KYC on the App. I did what was requested on the App pm the 19th September only for it to disallow my ID Document and I then started the tedious email process, sending everything TWICE. The first time a on the 20th and as the first time they also didn't like the format of my documentation and after I sent more than one follow-up email asking what had happened, I finally got a reply on the 27th and I sent another email that day with more documentation. So imagine my frustration when after having to query it AGAIN that the formats are STILL NOT WHAT THEY ARE LOOKING FOR and I demanded that they send me an email with EXACTLY WHAT IT WAS that they needed. To date I have not yet had the response and my account remains blocked. SO I FIND IT MOST IRRITATING that they (a) have a hold on my account and (b) that I get an SMS today advising that I need to FICA/KYC by the 19th November - which is exactly what I have been trying to do for the last THREE WEEKS. SO I tried again and suddenly there is no issue with my documentation so it is quite obvious that you had a glitch in your system which has now been corrected, what IRKS me is that the deposit I made was returned so I was charged by my bank for a transaction that didn't go through due to YOUR INCOMPETENCE. No apologies or explanation - NICE ONE!!!!!
0 replies
6 months ago
Waste of time Call Centre agents
We were advised by Dischem Canal Walk that I had to call in to set up the collection for her Chronic Meds so that we didn’t have to stand in a line. I called the call centre who confirmed that it would be set up. For the second month in a row we had to stand in line as it is still not set up as a collection.
0 replies
6 months ago
VODACOM - AVOID THEM AT ALL COST
I cancelled our Fibre Service on 18th August effective 30 September as they required a month notice - my last debit order went off on the 30th September so they have been fully paid. I WAS ADVISED THAT THEY WOULD CANCEL THE SERVICE ON 30/09/25. Yet on Friday 3 October our new service Provider advised that Vodacom are refusing to release the line until 23:59 on 8 October 😡😡😡😡 so effectively stopping us from earning a living for EIGHT DAYS as we work from home. I want people to know what type of company you are dealing with when you sign up with Vodacom. NEVER AGAIN WILL I DEAL WITH YOUR INCOMPETENCE AND DISHONESTY.
106 replies
7 months ago
Isaiah Reddy heard m...
Isaiah Reddy heard my complaint, gave me a few options and within a few minutes had resolved the situation
53 replies
7 months ago
ACCOUNTING PRACTICES ARE ABYSMAL - WON'T RECOMMEND YOU USE THEM.
I am APPALLED by the shocking accounting practices of RSAWeb. EVERY SINGLE MONTH I have to request invoices and statements. The brag about their Fibre packages yet their accounting practices are ABYSMAL!!!!!
0 replies
7 months ago
Absolutely Awesome Service and Business Ethic
What an absolute amazing team. We were struggling to find the bird seed that our Parrot loves and happened upon Jungle Aquatics. I have never dealt with a more professional and well organised company. Will definitely be buying again. Thanks so much.
0 replies
13 months ago
BLATANT REFUSAL TO PORT A PREPAID SIM
Thinking it would be a simple process to port my Mom's current number to a VOIP service with Afrihost has turned into a joke. After confirming with the current service provider that a Prepaid number can be ported, Afrihost are refusing to allow it as there is no account number - What part of PREPAID don't they understand? I even went as far as sending them the voice recording from the service provider explaining that all that needed to be done is for Afrihost to call the current service provider who would explain that the number on their system is a PREPAID number and as such is simple to transfer. But no they are insisting that without an account number it cannot be done. Suffice to say I'll be taking the matter to the Telecoms Ombudsman as their service IS SHOCKING!!!!!
0 replies
17 months ago
UTTERLY DISGUSTING AND USELESS COMMUNICATION
I ordered 4 ITEMS on 17 November, the items were delivered on 22 November but as I was not at work that day I only opened the parcels on Monday 25 November. I had ordered 4 items but only 3 items arrived - one of them being an incomplete order at that. I have been communicating with TAL since the 25th and have YET TO GET A RESPONSE AS TO WHEN I WILL BE RECEIVING THE MISSING ITEMS. I tried calling this morning when an order that I did on Monday 2nd which was scheduled to arrive today was rescheduled (without any notification) till tomorrow!!!!! I find TAL's customer service UTTERLY PATHETIC and truly wish that Amazon takes 100% OF THEIR BUSINESS.
0 replies
Review Distribution
5 Star
10 (10.869565217391305%)
4 Star
1 (1.0869565217391304%)
3 Star
0 (0%)
2 Star
10 (10.869565217391305%)
1 Star
71 (77.17391304347827%)