Vuyokazi V

Parcel delay

I sent the parcel from Johannesburg to Eastern Cape they told me the parcel is out for delivery and the driver will call the receiver but no one call the receiver until I pick up my phone and call them to ask about the parcel they said it's back to office because no one in the provided address I ask them why they didn't call they said I will get it on Tuesday because Monday is public holiday and they not working, on Tuesday they arrange the time frame with me(sender) I told them to come on Wednesday in the morning then the driver call at 13:20 that they outside when I ask the office they told me about the route the driver were dealing with I ask them why they didn't communicate with me or the receiver there were no answer those people doesn't have communication including their Port Alfred drivers are very rude that driver will drop a call while you still talking.