MP
Mohammed P
Active since May 2025
2
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0
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Reviews
2 reviews10 months ago
Defective vehicles being sold by BMW Fourways - Failure to take responsibility
Some time during the end of January 2025 I viewed a 2017 BMW 320i from BMW Fourways. The vehicle was in a terrible condition and had many dents and scratches on it. I was advised by the sales person ("Leonora") that the vehicle was not checked as yet and should not be on the floor. Leonora further advised that the vehicle would need to undergo several quality checks before BMW would allow the vehicle to be sold. According to Leonora, BMW would not allow a vehicle which failed to meet certain standards to be sold by them. Leonora contacted me he following week to advise that the vehicle was in good order aside from some minor things which would be attended to. She advised that the dents and scratches were repaired, the rims were buckled and were repaired and the water pump was replaced. On 7 February 2025 i purchaed and took devlivery of the vehicle. Within 20 mins of driving the vehicle we noticed that the windscreen was chipped and immediately sent Leonora a message. Her response was that the vhips were repaired and that BMW will not replace the windscreen. In less tha ln a week of having the vehicle, the windscreen cracked and the rear bumper (which was allegedly repaired ) began to turn yellow. After much frustration and escalation to the sales manager BMW agreed to replace the windscreen and repair the bumper. On 28 March 2025 I received and Engine oil level notification. I advised Leonora and her response was that the vehicle just needs oil. It was not a warning and that I should just top up with 1 litre of oil. On 9 April 2025 I received a Coolant level warning. Leonora was made aware of this and she advised that coolant level is not a problem and that I should just top the coolant, which I had then done. On 14 April 2025 and After much frustration and escalation to BMW customer service, BMW Fourways advised that they would inspect the vehicle and that I should arrange to bring the vehicle in to them. I advised Juanita (who is the sales manager) telephonically that I am short staffed and would not be able to bring the vehicle in until I have sufficient staff capacity. On 25 April 2025 at approximately 8:05 am I again received a Coolant level warning. Again I notified Leonora and this time she acknowledged that there must be a leak. She requested that I bring the vehicle in to BMW Fourways. I again advised her that I was not able to bring the vehicle in and requested that BMW arrange collection of the vehicle. Coolant was again topped up. On 25 April 2025 at approximately 12:43 pm I once again received a Coolant level warning. Again Lenora was notified and I once again requested that they collect the vehicle which they refused to do. I did advise her that I will hold BMW responsible for any damage that may occur due to me using the vehicle. 25 April 2025 at approximately 17:19, Murpheys Law, I received the engine overheated warning. I immediately stopped the vehicle and sent Leonora a WhatsApp message. This time I did not even get the decency of a response. I was stuck on the side of the road. We had to contact our insurance to arrange a towing service. The tow truck driver who was dispatched contacted me to advise that he is unable to come through without police or security present as the vicinity is a place of danger. He advised that several people were being ****** in that area and that a shooting took place there the previous week in which his colleague and a customer of theirs was injured. A man even stopped to tell me to jump in my car and lock the doors. At this point I was not prepared to risk my life and safety and drove the vehicle home after topping up water. The vehicle has not been driven since then. I contacted BMW on 29 April 2025 to advise them of the situation and requested that they arrange for the vehicle to be towed to them. I advised them that I no longer want the vehicle and requested that they refund me in terms of Section 56 of the CPA as the vehicle is not suitable for purpose, not in good working order nor is it free from any defects. Furthermore, the vehicle was not usable and durable for a reasonable period of time. The dealer principle refused to arrange collection of the vehicle and simply stated that they will not cover the cost of towing or repairs as I did not bring the vehicle to them after the 14th April 2025 and further because i drove the vehcle again. They advised that they are only willing to discount the repair cost. I escalatd the issue to BMW South Africa and they simply agreed with BMW Fourways response and closed the case without even carrying out a full investigation. The fact that the water pump was replaced prior to me purchasing the vehicle is evident that there was an issue, however, the issue was not disclosed to me. I requested information from BMW South Africa as to why the water pump was replaced prior to me purchasing the vehicle and they simply responded by saying the case is closed and no further information will be provided. At no point was I instructed not to drive the vehicle by any of BMW's staff and in fact they requested that I drive the vehicle to them in order for them to inspect the vehicle despite my continuous request that they arrange collection of the vehicle. Leonora in fact requested that I bring the vehicle to them on Tuesday, 29 April 2025. I have had continuous issues with this vehicle from date of purchase and it has not even been 3 months since I have taken collection of the vehicle. Each time I had an issue I had to escalate and fight with BMW staff to get any assistance and every notification which I received was brushed off by them. I notified them on numerous occasions that this vehicle was not fit for purpose as I drive it daily to and from work and with my family. I was not notified of these defects and would not have purchased this vehicle had I been notified of these issues. It is terribly unfair and ********* of BMW to simply state that they will not cover the cost of the towing and repairs as I requested that the vehicle be collected on numerous occasions before it overheated! BMW refused to collect the vehicle and insisted that I DRIVE the vehicle to them. BMW has failed to collect the vehicle and/or take responsibility for any or the defects from day 1.
0 replies
12 months ago
Defective vehicles being sold by BMW Fourways - Failure to take responsibility
Some time during the end of January 2025 I viewed a 2017 BMW 320i from BMW Fourways. The vehicle was in a terrible condition and had many dents and scratches on it. I was advised by the sales person ("Leonora") that the vehicle was not checked as yet and should not be on the floor. Leonora further advised that the vehicle would need to undergo several quality checks before BMW would allow the vehicle to be sold. According to Leonora, BMW would not allow a vehicle which failed to meet certain standards to be sold by them. Leonora contacted me he following week to advise that the vehicle was in good order aside from some minor things which would be attended to. She advised that the dents and scratches were repaired, the rims were buckled and were repaired and the water pump was replaced. On 7 February 2025 i purchaed and took devlivery of the vehicle. Within 20 mins of driving the vehicle we noticed that the windscreen was chipped and immediately sent Leonora a message. Her response was that the vhips were repaired and that BMW will not replace the windscreen. In less tha ln a week of having the vehicle, the windscreen cracked and the rear bumper (which was allegedly repaired ) began to turn yellow. After much frustration and escalation to the sales manager BMW agreed to replace the windscreen and repair the bumper. On 28 March 2025 I received and Engine oil level notification. I advised Leonora and her response was that the vehicle just needs oil. It was not a warning and that I should just top up with 1 litre of oil. On 9 April 2025 I received a Coolant level warning. Leonora was made aware of this and she advised that coolant level is not a problem and that I should just top the coolant, which I had then done. On 14 April 2025 and After much frustration and escalation to BMW customer service, BMW Fourways advised that they would inspect the vehicle and that I should arrange to bring the vehicle in to them. I advised Juanita (who is the sales manager) telephonically that I am short staffed and would not be able to bring the vehicle in until I have sufficient staff capacity. On 25 April 2025 at approximately 8:05 am I again received a Coolant level warning. Again I notified Leonora and this time she acknowledged that there must be a leak. She requested that I bring the vehicle in to BMW Fourways. I again advised her that I was not able to bring the vehicle in and requested that BMW arrange collection of the vehicle. Coolant was again topped up. On 25 April 2025 at approximately 12:43 pm I once again received a Coolant level warning. Again Lenora was notified and I once again requested that they collect the vehicle which they refused to do. I did advise her that I will hold BMW responsible for any damage that may occur due to me using the vehicle. 25 April 2025 at approximately 17:19, Murpheys Law, I received the engine overheated warning. I immediately stopped the vehicle and sent Leonora a WhatsApp message. This time I did not even get the decency of a response. I was stuck on the side of the road. We had to contact our insurance to arrange a towing service. The tow truck driver who was dispatched contacted me to advise that he is unable to come through without police or security present as the vicinity is a place of danger. He advised that several people were being ****** in that area and that a shooting took place there the previous week in which his colleague and a customer of theirs was injured. A man even stopped to tell me to jump in my car and lock the doors. At this point I was not prepared to risk my life and safety and drove the vehicle home after topping up water. The vehicle has not been driven since then. I contacted BMW on 29 April 2025 to advise them of the situation and requested that they arrange for the vehicle to be towed to them. I advised them that I no longer want the vehicle and requested that they refund me in terms of Section 56 of the CPA as the vehicle is not suitable for purpose, not in good working order nor is it free from any defects. Furthermore, the vehicle was not usable and durable for a reasonable period of time. The dealer principle refused to arrange collection of the vehicle and simply stated that they will not cover the cost of towing or repairs as I did not bring the vehicle to them after the 14th April 2025 and further because i drove the vehcle again. They advised that they are only willing to discount the repair cost. I escalatd the issue to BMW South Africa and they simply agreed with BMW Fourways response and closed the case without even carrying out a full investigation. The fact that the water pump was replaced prior to me purchasing the vehicle is evident that there was an issue, however, the issue was not disclosed to me. I requested information from BMW South Africa as to why the water pump was replaced prior to me purchasing the vehicle and they simply responded by saying the case is closed and no further information will be provided. At no point was I instructed not to drive the vehicle by any of BMW's staff and in fact they requested that I drive the vehicle to them in order for them to inspect the vehicle despite my continuous request that they arrange collection of the vehicle. Leonora in fact requested that I bring the vehicle to them on Tuesday, 29 April 2025. I have had continuous issues with this vehicle from date of purchase and it has not even been 3 months since I have taken collection of the vehicle. Each time I had an issue I had to escalate and fight with BMW staff to get any assistance and every notification which I received was brushed off by them. I notified them on numerous occasions that this vehicle was not fit for purpose as I drive it daily to and from work and with my family. I was not notified of these defects and would not have purchased this vehicle had I been notified of these issues. It is terribly unfair and ********* of BMW to simply state that they will not cover the cost of the towing and repairs as I requested that the vehicle be collected on numerous occasions before it overheated! BMW refused to collect the vehicle and insisted that I DRIVE the vehicle to them. BMW has failed to collect the vehicle and/or take responsibility for any or the defects from day 1.
0 replies
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