TM
Thembisile M
Active since May 2025
2
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0
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Reviews
2 reviews11 months ago
Fleet vip review
Regrettably, my experience was far below acceptable standards. What should have been a straightforward process turned into a frustrating ordeal marked by poor communication and a lack of accountability. At no stage did I receive timely updates—neither via SMS nor phone. Every attempt I made to get clarity was met with empty assurances and promises of a callback that never came. Delays in the collection date were constant, with the same explanation repeated without resolution. When I was finally told the vehicle was ready, I arrived only to be informed that essential parts were still outstanding. Even more concerning, the vehicle itself had visible issues—mismatched alignment, unsecured components, and an uneven boot structure. Yet, this was deemed "ready for collection." Furthermore, the number plates were missing, with vague mentions of an order that had yet to arrive. This experience reflects a troubling lack of professionalism and care. I cannot, in good faith, recommend their services.
0 replies
11 months ago
Insurance service review
My experience with Budget Insurance has been nothing short of disappointing. I hold Budget directly accountable for assigning me to an unprofessional and unreliable panel beater, which resulted in weeks of frustration, poor workmanship, and complete lack of communication. At no point was I kept in the loop about the status of my car. I had to initiate every follow-up myself, only to be met with excuses and unfulfilled promises. Budget Insurance failed to monitor or manage the service provider they recommended, and that negligence directly affected me as the client. What’s more, I felt consistently dismissed and undermined throughout the process—both by the panel beater and during interactions with the insurer. As a woman, I was not taken seriously, and my concerns were brushed off repeatedly. That kind of treatment is unacceptable in any industry, let alone one built on trust and protection. I trusted Budget to act in my best interest, but they failed on every front—from provider selection to follow-through. I would strongly reconsider using their services again.
58 replies
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