Nkululeko K

THEY FAIL TO MEET CUSTOMERS NEEDS

This company must to be closed down.This is a huge ****.I'll do a video on Tiktok about these ******. They called me at a time I needed an unlimited data package.We agreed upon the deal. I was surprised when the lady told me that only deliver to workplace addresses not to home addresses. I told the lady that once I enter my workplace I lose access to my phone, that means their corrier wont reach to me during delivery. Remember that the debit order has gone through before I recied my package. The corrier kept on coming without me knowing because I could not take their calls until they stopped. I ask for a change of address they refused. My money is being debited but tye product aggreed upon has not reach me as a customer.I tried to negotiate withem on whatsapp they ignore me.They never sent any email for me to acknowledge a contract between us.I went on google to search for their address and contact numbers, most of tye numbers they have online are not working.One number I successfully got one lady into was 081 but the lady told me that in my profile its writen that I recieved my package while I never recieved it. I went to my bank to dispute my money debited by them, the bank told me that AK MOBILE has blocked all disputes concerning my debit orders.Which means the dispute is impossible to happen. Guys this company is a huge red flag and a big ****.They don't deliver to our addresses in order for them to end up not finding us.They want a debit order first to go through so that they block your desputes after you have payed and not recieved your product.They removed all contact numbers for them to be unreacheable. I am going to report them to NCC and will open a case against them.