MM
Makhosazana M
Active since May 2025
2
Reviews
0
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Reviews
2 reviews1 month ago
Mastercare
I logged a call last week for two household items being washing machine and TV set, they booked only a washing machine. When I made that call, I was told that there would be an excess fee to pay. I told the person that was logging the call, that I was not told of the excess fee before. She said they will wave it then. This afternoon technician comes, and tell me that there is only one call, he then calls his office, they confirm one item. I called the office as well, the person answered the call said, I should make another call and pay excess fee, I told him I made this call last week, and it's their fault that one item is written, not mine, and they should check the recording and see who is lying. What I do not like is I have been paying R379. 87 (increasing annually) monthly for mastercare for 6 years now, for insurance. I only had two claims, other than the one I've made last week. Iam so upset, dissatisfied, disappointed with MasterCare service.
0 replies
11 months ago
Death claim with liberty insurance
I have made a death claim with liberty insurance. I was told that the payout is in 48 hours, but today is the 96 hour, yesterday I communicated with them twice, later I was told I should complete a form, from Monday communicating with them I was not told to fill a form. I was told to submit DHA 1663, id copies only. On Tuesday I was told to give them proof of account for them to make a payout. I have not paid funeral parlor till this moment, my arrangement with the parlor was the payment will be done yesterday already. Their incompetence is costing me emotionally as well, yesterday I fought with them. I ran out of resources. At 8 I call them, and ask them to call me back, more than an hour, they have not contacted me. ššššššš
116 replies
Review Distribution
5 Star
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3 Star
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2 Star
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1 Star
2 (100%)