CK
Cherrol K
Active since May 2025
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Old mutual intentionally delaying my claim
I'm writing to express my extreme dissatisfaction with the handling of my claim . Despite providing all required documentation my claim has been unreasonable delayed , and I have been asked to provide information that is impossible to obtain and unrelated to the policy. This conduct is unacceptable and constitutes unfair treatment. Iam the rightfully claimant and all documentation that could be provided has been submitted. Continued refusal or delay in processing this claim is causing unnecessary stress. Old mutual be advised that if this matter not resolved promtly. I will escalate to the Ombudsman for long term insurance and persue all available legal remedies to ensure that my right as a policyholder are protected I expect urgent action and prompt response. Failure to do so will leave me with no alternative but to escalate this matter immediately . Insured must not demand documents that are unreasonable and burdensome or impossible to provide. Consumer Act 68 of 2008 protects consumers from unfair , unreasonable or deceptive practices by companies. They must also handle claims promptly and fairly Hellopeter kindly assist in this matter. C.B Kumalo C.B
0 replies
9 months ago
Unpaid claim
I submitted a claim to old mutual with all required documents. It been days I have received no feedback or update. I've followed up several times and still no response. I feels like they are ignoring my claim deliberately This is not the kind of service one expert from such a large company , if this is not resolved urgently I will escalate it further to the FAIS Ombud and relevant consumer watchdogs Very disappointed !!! Old mutual has legal duty to treat me fairly act with due care , and provide timely and clear communication.. This failure is unacceptable and appears to be violation of the treating costumer fairly. Section 62 : Allows policyholders to approach the Ombudsman if the insurer fails to pays a claim within a reasonable period . A long and unexplained delays or refusal to pay may be seen as unconscionable conduct under Section 40 or unfair business practices under Section 48. C.B Kumalo
53 replies
9 months ago
RAF claim
I'm writing this review to express my deep concern and dissatisfaction with Dreyer and Dreyer attorneys regarding my mother's RAF claim My father was knocked down by motor vehicle on the N2 freeway ,and my mother submitted a road accident fund through this firm. To date there has been no clear communication about the status of the claim and we are uncertain whether any payment was received or processed We have tried contacting the firm with no success. Our repeated request for confirming and supporting documents have been ignored This lack of transparency is unacceptable especially considering the emotional and financial impact this case has had on our family Iam now formally requesting Proof of whether RAF out any funds A fully financial breakdown of any transaction Immediate communication from a responsible attorney at the firm If we do not receive a satisfactory response, we will escalate this matter through the Legal Practice Council and other regulatory bodies We deserve clarity , honesty and fair treatment C.B Kumalo
0 replies
9 months ago
Old mutual refused to pay funeral police.
I took a funeral police with old mutual in 2015.My father in law was shot and killed and old mutual refused to pay
168 replies
11 months ago
Urgent Complaint Regarding Education Policy payout
I'm writing on behalf of my daughter Lwandle Nkomo whose late father Boysie Reginald Nkomo held an educational policy with old mutual. My daughter approached old mutual to claim the policy benefits.We were shocked to learn her name had allegedly been removed as a beneficiary and that payout was only made to other child of the deceased whereas they were both beneficiaries of the said policy. This has caused a serious concern, especially as no communication or legal notice was used to us regarding this change . We respectfully request: . A fully investigation into how and why her name was removed . Documentation showing who authorised the change and when it occurred . A resolution that ensures my daughter received the benefit rightfully intended for her We expect a response with 7 business days. Failing satisfactory resolution, we will approach the Long - term insurance Ombudsman for further assistance C.B Kumalo .
58 replies
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1 Star
5 (100%)