Unathi N

Bad experience with NHBRC

My husband and I used a contractor registered with NHBRC to build our home. There were many defects especially the state of the roof. We then found a roof expert who told us that the workshipman of the roof was really bad and it needed to be start from scratch. This was not resolved till we reported at NHBRC and to our surprise was that we were suppose to report the roof leaks within 2-3 months whereas we never experienced heavy rain during that time. My husband also took pictures of the roof after being informed of the bad state, tiles not put correctly some cracked. We questioned how the roof was approved by the inspector knowing very well the state was not good. We pointed that was the NHBRC roof inspector that failed to point these out as it was not our job when we moved into the house to check if the roof was done properly as it was done by their approved contractor. Our job was to move into a perfect conditioned home. NHBRC refused to take accountability for their roof expert. We want NHBRC to take accountability of this.