Micaela C

Cafe Fleur review

Cafe Fleur Review We used cafe fleur for our flowers for our wedding on 3 May 2025. It is with such disappointment that I am writing this review, the purpose of the review is not to bad mouth Cafe Fleur but to warn other brides before they book them for their wedding or any functions. I got their details at a wedding expo and their displays looked fantastic so we arranged for a quote and mock setup. One of the first things I mentioned to Chantelle was that I am concerned because I did see a number of bad reviews on them but she assured me that that is not the case and sometimes not all reviews are completely truthful and having family owned businesses I understood that but still raised my concerns and she assured me it will not be the case with my wedding. The mock up was good and what I wanted, we discussed all the details and I felt good leaving the mock up. Then as time went and I had sent WhatsApps to add some more flowers for the day the communication was lacking which was worrying I then said if she is not able to assist she must just let me know and I will make another plan- but then the invoice was quickly amended with the changes. One week before the final money was due to them I arranged for a final in person meeting to make sure that everything was in place and right for my wedding taking place in 2 weeks time- everything was fine and I specifically made sure that all was sorted for the bridal table as it was different to the guest tables I specifically asked if she will be supplying the white vases on our table and she assured me that all is in order and she has photos of everything. The morning of my wedding they arrived later than they said they would but nonetheless as they started setting up I asked my sister to go to the venue and check that everything is okay but it was not. With them being late if affected my whole time line as well as the photographers because in the time they had allocated to take photos of the venue they were still setting up and my brides****s were just trying to fix up the issues which also meant we could not spend that getting ready time together. We had 80 guests and paid for 80 under-plates but they only arrived with 20 under-plates we phoned Chantelle and she said they will be coming with more but the staff setting up couldn’t really give us answers. They then eventually came with the other under-plates but later than they said they would be there. The napkins that they came with were dirty and full of food and lipstick stains- the venue had to supply us with napkins (luckily they could assist) the blush runners on the table were frayed. The vases on my bridal table were not white they were normal see-through glass vases after I specifically addressed this with our meeting. My bouquet was supposed to be a slightly cascading bouquet the details were also discussed but the bouquet I received looked like a stick of flowers, the brides**** bouquets were in my opinion not worth their price of R245 for about 6small roses. The floral centrepieces on the guest tables had a significant amount of flowers less than what there was with the mock-up. The tie backs around the runners were supposed to be roses but instead they had different flowers. We had a swing top flowers above our table, there was mostly greenery in the swing top and hardly flowers. Chantelle told me in the meeting that her husband approves all functions during set up but he was not there. We expressed our concerns to her after the wedding since she was not there on the day she apologised and did offer to refund for the napkins and a portion of the flowers- which she did do but it does not change the fact that it was wrong and affected my wedding day. So trust your instincts- I should have rather taken those bad reviews to heart and followed my gut feeling.