Titus T

Defective Boots, No Response, CPA Rights Ignored — Order 225604

Defective Boots, No Response, CPA Rights Ignored — Order 225604 I am extremely frustrated with the lack of response and poor after-sales service I’ve experienced. This is now the second time I am raising this issue. I have already sent an email, attempted to engage via the chatbot, and even tried calling the provided contact number — the phone just rings with no answer. My complaint relates to Order Number 225604. I purchased a pair of Chelsea boots on 11 November 2025, and they were delivered on 13 November 2025. After only a short period of normal use, the boots began to deteriorate. The heel on the left shoe is coming off, making the product defective and clearly not fit for purpose. In terms of the Consumer Protection Act (CPA), 68 of 2008, specifically Section 56(2), consumers are entitled to an imp**** warranty of quality. The Act allows goods that fail within six months of delivery to be returned at the supplier’s risk and expense, with the consumer entitled to a repair, replacement, or refund. This defect occurred well within the six-month period, and I am formally exercising my rights under the CPA. At this point, the lack of communication is unacceptable and only adds to my frustration. I am requesting that this matter be resolved urgently with either a replacement, repair, or full refund, in line with the law. I hope this public review will finally prompt a response.