AO
Adetayo O
Active since Jul 2025
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Frustration and unnecessary delays
To the FNB Estate Department, I am writing to express my absolute frustration and regret regarding the handling of my late father’s estate. Following FNB’s advice to open a Deceased Estate account has turned out to be a massive mistake. I have already transferred my father’s funds into this account, yet I am being blocked from performing any inter-account transfers. When I followed up previously, I was told the account was "under verification." It has now been confirmed that the Master’s verification process is complete, yet my access remains restricted. This level of service is unacceptable. I have fulfilled every requirement, yet FNB continues to hold these funds with no clear timeline for resolution. I need this account fully activated for transfers immediately. Please provide an urgent update on why this is still stalled and the exact timeframe for when I will have access to these funds.
53 replies
2 months ago
Estate late account
Truly disappointed with the handling of my late fathers estate, we have waited for months now forthe left over funds in his account to be paid out. The bank even claimed to have paid out the funds without sending the next of kin a proof of payment. So sad!
56 replies
2 months ago
Extremely Prolonged Flight Cancellation Refund Process - Over 6 Months and Still Unresolved
I am writing to express my extreme dissatisfaction with the service regarding a refund for an involuntarily canceled flight on a ticket originally booked in June 2025 (Ticket No. 083-2749175999). The flight in question was Cemair 5Z 830, which was part of a South African Airways itinerary. The refund application (4000022569) has been pending since July 2025, an unacceptable duration of over six months. I have sent multiple follow-up emails to both the booking agent (Travelstart/BSP ZA) and South African Airways (SAA) from December 2025 through January 2026. Despite Travelstart confirming the status as "REFUND IN PROCESS" and even contacting SAA to expedite the matter, and Cemair providing authorization for the refund, SAA’s final response on January 28, 2026, was simply that the refund has been "processed" and that I must contact "the agent that issued the ticket" to check their billing with reference number 9083486519. This is an utterly unhelpful resolution. As the customer who is owed the funds, I have been passed back and forth between parties, I still have no confirmation of the final refundable amount, and no clear timeline on when the money will be settled back to me. I demand an immediate, transparent, and final resolution. I require confirmation of the exact amount being refunded and the date the funds will be transferred.
0 replies
6 months ago
Closing of an estate
Worst customer care service. I requested that my father's estate be closed, and I have followed up. There has been no response. So disappointing!
53 replies
6 months ago
Refund delays and lack of communication
I was told to apply for a refund which would take 6-8 weeks to be approved however to date I do not have my refund and no communications from Travelstart. So sad!!!
168 replies
8 months ago
Capitec funeral policy (Please avoid them)
Good day I want express my dissatisfaction on the treatment I have received thus far for the funeral claim of the late father. My dad passed away on 25 May 2025 & I submitted a claim on the 11 June 2025. To date I have not received any correspondence from your office. It has been 2 months since I logged the claim. On Friday 15 August, I went to the bank to get clarity and I was informed that there was a issue with a stamp on the death certificate. I went back to my house and returned with the original death certificate that was issued by the home affairs the next day. Took this to the bank and requested them to follow the required processes. Upon submission I received the same message in return. Here is my frustration even with the original documents Capitec funeral claims are unconvinced. What hurts is the context, when one is bereaved, one would expect support from a facility one has trusted to carry it out. Here are my questions: if an unclear stamp matters to the Capitec, why can't you do your due diligence to ensure that the documents are legit and you provide support where it is required? There are several ways to confirm if a document is legitimate. In this case the original document is with the banks branch. Whether or not the stamp is clear it won't change the fact that my father has passed and you have refused to pay out on a policy he paid with his hard earned money. Unhappy customer
1 reply
9 months ago
Very bad workmanship - the worst in Cape Town!
Terrible workmanship. They came to service my units and left the regas unit damaged. I reached out several times and sent emails for them to return to at least check what they had done to date, but there was no response. Cape Townians please avoid this company !!!! They will overcharge and take your money. Below are their details, and I strongly advise Cape Town residents to avoid this business P.O. Box 6400, Pinelands 7405 Cell: 079 305 5690 Landline: 021 388 0026 info@aircons‑cape town.co.za www.airconscapetown.co.za
0 replies
9 months ago
Bad support and poor assistance
Please do not use Travelstart for your flights. They are unhelpful and terrible people to deal with. They will even leave you stranded in a foreign country. So bad!! I was told to inform the airline to reschedule the ticket, and the airline said I ought to contact Travelstart!
1 reply
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1 Star
8 (100%)