AT
Alrico T
Active since Jul 2025
2
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2 reviews1 month ago
Sleeping on the floor
Title: Delivery Promised, Date Changed, Rude Call Centre, and Now Avoidance I am extremely disappointed with the service received from Russells. On 26 February, I purchased a bed and was explicitly told it would be delivered on 27 February. Based on this commitment, I took leave to ensure someone would be home to receive it. This was not a casual purchase — I saved for five years to buy this bed. Without any prior discussion, I later received an email moving the delivery date to 4 March. When I contacted the call centre to resolve this, the agent (Fortunate) was dismissive, spoke over me, and made a sarcastic remark asking whether she should “get into a time machine and turn back the clock.” I requested to speak to a manager, was placed on hold, and was later told no manager was available. When I said I would wait, that request was refused. To make matters worse, it now appears I was kept on the line until the call centre closed, after which I could no longer reach anyone. My wife has also been calling daily to follow up, with no meaningful assistance provided. The store refers us to the call centre. The call centre refers us back to the store. Meanwhile, no one takes accountability. This is unacceptable customer service. I am requesting: 1. Immediate confirmation of delivery. 2. Accountability for the unprofessional conduct. 3. Clear communication from management. Customers should not be treated this way, especially after making a significant financial commitment. I hope Russells will respond publicly and resolve this urgently. – Alrico Theron
0 replies
9 months ago
Liberty cold heartless would recommend anyone move their policies to any other insurer
Liberty: Cold, Bureaucratic & Failing Me in a Medical Crisis I am appalled by the sheer incompetence and indifference Liberty has shown in handling my claim. I am battling a critical liver condition a life-threatening situation. Yet Liberty believes a five-working-day SLA is acceptable, while I fight for both my health and my dignity. Let that sink in. Despite five years of faithfully paid premiums, and having completed all required medical tests (including blood work) at the inception of my policy, Liberty has subjected me to a relentless stream of new and contradictory documentation requests. Each time I submit what’s required, new demands mysteriously appear, with no clarity or justification. Why is my entire medical history suddenly needed now, when you were more than happy to take my money every month without question? Worse still, my repeated escalations are ignored, and I am left with zero meaningful feedback or resolution. Emails are met with silence or robotic responses. All the while, my medical bills are mounting, and my health is deteriorating. This is not just negligence—it’s cruelty. Liberty’s handling of this matter is not only bureaucratic and tone-deaf, it is downright *********. I feel abandoned by a company that promised support in times of need, but has delivered only obstruction, delay, and cold corporate detachment. I demand urgent intervention by senior leadership. I will not wait another 10 days for a response, nor will I quietly accept this abuse. If this is how Liberty treats its policyholders in medical crisis, then the public deserves to know. This isn’t just poor service—it’s a betrayal. Alrico
53 replies
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