Alison H

Rentalcover.com complaint

We paid for Full Protection car insurance with Rentalcover.com and assumed that we would be fully covered if we were involved in an accident. We unfortunately were involved in a minor accident. Proof of final damages invoice (R12 924.42) was paid by us to the car hire company on 7/5/2025. We then submitted a claim on 10/5/2025 to Rentalcover.com with all requested documentation. To-date we are still waiting for reimbur*****t. Why is this taking so long??? When we try to follow up on our claim we receive generic responses via e-mail and have yet to speak to a consultant ...... Very frustrating!