Isaac H

KIA Menlyn Multi Francise want me to pay for their fault.

I bought a brand new KIA Seltos Gt line from KIA Menlyn Multi Franchise (Bulelani Cekeshe is the salesperson ) with side step and towbar as extras, after they fitted sidestep on 13 Jun 2025, passenger front door was making noise, I returned the car to be attended and they claim to have fixed the issue, but when I was monitoring the door I realized that the sound was still there, I requested that the car must be changed, but the service manager and my sales person's manger requested time with a car to fix the door and test it themselves, and it was fixed on the 27 June 2025, later they called me to come collect the car, and the door seemed to have been fixed and the sunroof was half opened during collection time, I monitored the door and while monitoring, within 3 day after collecting the car, the sunroof burst while I am driving the car, it was on the 30 June 2025, I called the salesperson and alerted him of the situation the same time. I returned the car and told them to change it and give me a brand new car same brand, same GTLine, but different car ( I was talking to Principal Manager by the name Yogi Naidoo) , He said they want to do investigation, inspection and process everything first, so they will be given me a loan car in the meantime, they gave me Hyundai I10 branded with their dealership name, I went home with it and later when I start it, it could not start. I called the salesperson (Bulelani), he came, and he jump start the car and ensured me that it will be OK and he will let his managers know. So the issue will be fixed quickly, and I will manage to use that car to go to work. the next day when I have to go to work their car didn't start again, and I had to make plan to go to work. I alerted the salesperson (Bulelani) and the receptionist (Noxolo) but I didn't get any help, the car is still stacked in my garage even today. The next day they contacted me saying that something hit the sunroof before, and that is the reason why it has bust, and they said I must pay the amount so they can fix the sunroof. The car was with them so if something happened it definitely happened in their workshop (KIA Menlyn Multi Franchise), I did not use the car for more than a month as I bought it on 02 June 2025 and return it on 01 July 2025 and the car did not even move more than 3500KM.