Vasco D

Top service from Ryobi Service Centre, Cape Town

My trusty old Ryobi CS-3635 chainsaw needed a replacement fuel line grommet. I tried, unsuccessfully, to obtain the part at various retailers in the Mossel Bay and George areas. Subsequently, a brief Google search revealed Stevens & Co (Pty) Ltd. as the sole Ryobi distributor in Southern Africa. On their website I found the email address of the Service Manager for Ryobi SA, Mr. E. Bezuidenhout. On receiving my request Mr. Bezuidenhout delegated the matter to the Operations and Repairs Manager in Cape Town, Mr. Anthony Swart. Mr Swart contacted me telephonically a few days later to confirm that a new grommet was available and that I could go ahead and organize to have it couriered to the village of Still Bay where I reside. By now I was already impressed by the professionalism and good service I'd received from Mr. Swart, but when he personally took the part to the courier company and paid for its delivery out of his own pocket...I was impressed!! Incidentally, the new grommet only cost around R60 and yes, I did repay Mr. Swart for the courier fee! I have various ageing Ryobi power tools in my workshop and having access to Anthony Swart and his team at Ryobi Service Centre will surely be very useful in the future. Thanks guys...great service