Nolene G

Disappointing Dining Experience – Booking for 20 June 2025

My daughter made a booking for five guests at your establishment Fireroom Montecasino on 20 June 2025 at 19:30 to celebrate her birthday. While our waiter was welcoming and courteous upon our arrival, I regret to inform you that the overall experience fell far short of the fine dining standards we were expecting. From the outset, the atmosphere and table setting did not reflect the sophistication or quality we had anticipated. Unfortunately, our meals were only served at approximately 21:00, despite the restaurant not being particularly busy at the time. We ordered a variety of dishes, and while the sushi was decent, the rest of the food was disappointing: The 1kg beef rib was overly fatty, served with a very small portion of chips that were drenched in oil, to the point of it d*********** the board onto the table. The stir-fry was initially brought out with noodles instead of rice. Although this was corrected, the dish was excessively oily and unappetising. The beef ribs were acceptable. The calamari with wasabi mash was underwhelming—the mash was dry, and the plating lacked appeal. Most of the dishes were served cold. Additionally, although the booking was made specifically for a birthday celebration, and your staff inquired about the occasion, no effort was made to acknowledge it. Only after we inquired did a minimal gesture occur, which felt like an afterthought as we were about to leave. To add to the poor impression, staff began cleaning the floors while we were still dining, further detracting from the experience. We had saved and looked forward to this evening, hoping for a memorable celebration. Sadly, we left feeling disappointed and dissatisfied, especially considering the amount we spent.