Magadi M

If I could give a zero rating, I would!

The service we received at the Jabulani branch by Lebo and her colleague has left a bitter taste in my mouth. They make their problems yours. Terrible communication skills. Unprofessional. Not client centered. They want what’s convenience for their drivers and pockets (telling us about petrol costs). Decided to take our business to B3 and we were treated with empathy and patience during our time of grief and sorrow. Now I’m trying to claim (Geluksdal branch) from Tsipinoto, with the same documents I’ve been claiming with at other companies without any problems, and they are telling me that I’ll have to make new copies and go certify them again because the underwriter gives them issues. Mind you, the stamp on these docs is two weeks old. I even offered to said them a clearer soft copy on PDF- deaf ears! Like I said, they’ll make their problems yours