SM
Shazia M
Active since Aug 2025
2
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2 reviews5 months ago
Quote from them to Santam ‘ the reasons we could use to reject the claim’
No communication regarding my vehicle in accident - told verbally ‘claim rejected’
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8 months ago
FORD- *********** staff- costing me R40,000
I’ve purchased a maintenance plan before 90 000 for my Ford ranger, The FNI mANAGER did not upload my documents to Ford SA One month after knowing my plan was activated, I then took my van in for brakes, the workshop manager informed me it takes three months for the plans to be activated. I immediately called the FNI MANAGER, she insisted that the plan is immediate and does not take three months, to my surprise there was no plan she then changed her story by saying that when my account was debited it actually bounced, I have proof that it was not debited and there was money in the account which was not bounced. My brakes was so bad I had no choice but to drive it back to FORD under the impression that I’ve paid for this extended plan and it has been activated I told the service manager if something does happen to me or somebody else on the road he would be responsible because no one told me about a three month waiting period I was then given a courtesy vehicle This was an interesting part of how I received the courtesy vehicle I was told a lady was to accompany to the vehicle with the service manager. I was given the key of the vehicle, I had to walk around the vehicle with this lady to see that there are no scratches dents on the vehicle and that the vehicle was in good condition. The only thing she told me was when handing me the key is that if something had to happen to the vehicle the access would be R17,000, verbally I agree to it saying that is understandable. I didn’t sat in the vehicle and she gave me a digital signature pad to Sign, please note this was not an iPad to show the contract that I am signing, it was just a digital signing pad only for a signature. I did not see any documents to sign for I was not told anything more than the access being R17,000 I was not told that only I was allowed to use the vehicle, from my records my husband drives my vehicle my drivers drive my vehicle, and if they look into all the services of who brings my vehicle in you won’t find my name but you will find my driver’s name. A week later, the courtesy vehicle met in an accident with my driver. we towed it to Ford Pietermaritzburg at our own cost, as Ford did not give us any emergency contact numbers. The next morning the service manager call me, I recorded him as all their calls are recorded as well, very bluntly he says the courtesy vehicle was not insured this was to intimidate me. I then told him I know you were lying because I was told that there’s an access of R17,000 if something happens to the vehicle. He then admitted there is some sort of group insurance. I then contacted Ford SA Ispoke to someone and explain to him my situation, he was in contact with the dealership and the service manager, I then had to contact the the FordSA person because I did not hear from him after my call to him. He didn’t tell me that I signed a document when I took the courtesy vehicle I asked him what signature was it he told me my initials I asked him what’s my initials he told me my initials and then told him I did not sign with my initials He had a copy of this document with my initials on it, he didn’t contacted FORD the service manager I don’t know what they discussed but Ford SA was then told he’s not allowed to send me that document with my initials on it, instead the service manager will send me the document himself, the document he sent me had my full signature on it and not my initials whereas FORDSA told me he saw it said my initials, he has it with him and he from FORDSA is not allowed to send it to me because it is now a legal matter, please note as there was a recorded so I mine. So who is lying FORDSA or the dealership? For the record I did not see any documents no documents with email to me no documents were signed by me and no permission was given to them to put my so-called initials or so-called signature on it I explain to them I am not illiterate why would I sign my signature where it says initials- this is the documents that FORD from the dealership sent me because they use the signature I signed when taking the courtesy vehicle. Yet Ford SA is holding another document with my initials on it. This so-called document has the rules of dues and Dont when using the car to see vehicle such as only I was allowed to drive the vehicle which I was not aware of as I said the only thing I was told was access is R17,000 So I had someone driving the vehicle and met in an accident with it as mentioned previously I did not see the documents or the lease agreement for the vehicle I am now told due to a second driver access is gone up to R50,000 This makes no sense because I was not told about the document or told about anyone else driving the vehicle would be a problem since my husband brought my vehicle in in the morning and I brought it in the afternoon so they are well aware there is more than one drive on this vehicle. From access of R17,000 they now expect me to pay R50,000 With all my proof of negligence from their side They have given me a kind R10,000 off the R50,000 If the FNI manager had told me there’s a three months waiting period at the beginning I would not have taken my vehicle in therefore they would not have given me a courtesy vehicle. And I would not be in this situation. They are now holding my personal vehicle until I pay the R40,000 Can anyone advise me with this matter Email on Shadowsec90@gmail.com or contact me on 0647867862 please
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