sipho K

Webway Hosting – Terrible Refund Process

I recently had an extremely frustrating experience with Webway Hosting, and I can confidently say it's one of the worst hosting services I've dealt with. The issue? I was double-charged for a payment, and despite the fact that their system clearly shows both transactions (one allocated, the other not), they claim it will take 14 days to process my refund. Why? There’s no logical reason for such an unreasonable delay when the mistake is obvious and on their end. If they can see the duplicate payment, why can’t they refund it immediately? Most reputable companies process refunds within 3-5 business days, but Webway Hosting seems to drag it out unnecessarily. This kind of poor customer service and inefficiency is unacceptable. Avoid this hosting provider if you value timely support, transparency, and basic competence. There are far better options out there that won’t make you wait two weeks for a simple refund that should take days at most.