Madikela L

Title: Urgent Resolution Required: Delay in Collection of Purchased Items Due to Proof of Payment Issues

To Whom It May Concern, I recently purchased items worth R30,000.00 from Incredible Connection and completed the payment via EFT directly to your Head Office as instructed. I was informed that, once the payment cleared, I would receive a call on Friday afternoon to collect my items. However, I did not receive any call on Friday. On Saturday, around 17:39, I noticed a missed call from your team while I was travelling from Polokwane. Today, I visited the outlet to collect my items. Unfortunately, the store manager requested proof of payment from me. I do not have a cash slip from your store, as none was provided. The only documentation I have is the EFT record. The manager insisted that, without the emailed proof of payment, I would not be able to collect my items. He also mentioned that obtaining a refund would involve a separate procedure. I am concerned by the manager's attitude and the lack of support provided during this process. If I am unable to collect my items or receive a prompt resolution, I will have no choice but to escalate this matter to my employer, which may impact our ongoing business relationship with Incredible Connection. I kindly request that this matter be resolved as a priority by tomorrow before 10h00. Alternatively, I am willing to have my items transferred to the Wonderboom Junction branch for collection. Please let me know how this issue will be addressed or I will be forced to escalate it further. Thank you for your urgent attention to this matter.