DH
Douglas H
Active since Sep 2025
9
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0
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9 reviews4 months ago
Checking My Lotto
Checking my Lotto at a retail store is not accurate. 2 days ago I checked my Lotto tickets at P nP . I had 3 . With one I won R11:00 with the other R4:00 and R0: respectively . I asked for 2 more tickets . The young man serving me got my request wrong and he needed help to correct it . Now they were speaking in their home language and I had no idea what they were saying but from the sequence of events it must of gone along the lines of him telling her , a much older Pnp employee working at the same counter, that I had given him 3 tickets to check, 2 of them had won some money, the third had not. I had asked for 2 new tickets andhe got it all wrong and did not know how to correct the mistake . She did and she showed him how - In the process she showed me that all 3 tickets had won something , not only 2 and my total winnings wew R25:00 not R15:00. The same had happened to me 2 or 3 years earlier where I was told a ticket that had actually won R800:00 had won R0:00. The store's manager sorted that out for me . My point. I read that Lotto was holding millions in " unclaimed winnings. " I am now asking, are those unclaimed winnings or claimed but not paid out winning" similar to what happened to me. Whose responsibility is it to ensure winners get their R5 & R10 winnings
53 replies
4 months ago
I AM STILL A PENSIONER -a Pet Hate
CLARIFICATION No other reason than, P & P Lephalale desk managers were the last " management I discussed this with, so for this preview, let's use Pick & Pay - Lephalale town branch. This review is not against " The General Store or Pick and Pay. but I had to put somebody's name in (a required field entry) - sorry, General Store & Pick & Pay "; This is against all retailers who run a specific day of the week as " Pensioner Day". I am a pensioner (77 years old) for the whole week, not just on Tuesday, and I do not understand why giant retailers should insult me ( yes, I actually feel insulted when I get to the till, and I ask for my "pensioner discount and I get told " sorry Sir, we don't do pensioner discounts on a Wednesday. Our pensioner day is every Tuesday. " But I could not get here yesterday because (1 of a hundred reasons why I could not get to the store on "pensioner day Tuesday) and I promise you I am still a pensioner, I have not won the Lotto (and therefore I can afford to pay non pensioner discounted prices, i.e. I no longer need the R10 I might saved on PD"s (Pensioner Discounts) if I had got here yesterday.) " Sorry Sir, I only work here. Management makes those decisions. Management's response- " Sorry, Sir, but it is what it is". " 50 years ago, we did a heart transplant. We are now on the verge of colonizing Mars. How difficult can it be to work out a simple system that tracks when (on which day of the week) I took advantage of pensioner day and saved a couple of rands? WHERE THERE'S A WILL, THER'S A WAY. now the response at the till can be - " Sir according to our records you received your Pensioner Discounts when you shopped here on Wednesday. Today is Friday. You only get one day a week to take advantage of our pensioner discounts " so much better than " Sorry Sir but you lost out - Pensioner Day was yesterday" " But I am still a pensioner, and I was counting on my discounts "
0 replies
4 months ago
HOW MUCH WILL I SAVE? - WHAT ARE WE MEASURING AGAINST?
SAVE, SAVE SAVE ! The Pick and Pay in my town, and I logically presume every Pick and Pay in the country, and a lot of other retailers at this time of the year bombard other consumers and me with SAVE SAVE SAVE ! ok, great, if I save 5 cents, I am saving, so no problem there. This morning I went shopping at my local P & P and as you walk in it's SAVE Save Save - well it's all over the shop SAVE SAVE SAVE . R56:90 something for a box of "No Brand Mangoes" - No brand Mangoes? how do you brand a natural fruit that has had absolutely no processing, other than possibly washing it? What brand of mangoes can you get? I digress. I do my shopping, more or less R450:00, and at the till, I see I have saved R25:00. " R25 rand I say to the teller. I have bought 2 boxes of mangoes, plus a whole lot of other SAVE SAVE SAVE items and all i get is R25:00? I'm off to see the Fruit & Veg manager. "Mr Manager sir , how much am I saving on a box of mangoes. Thre's 7 in a box, you are selling them at R56: something a box, so about R8 a mango, what is your normal price? how much am I saving? "About R5 a box," he says, R5 for 7 mangoes. about 70c a mango? - wow - Mr Manager, I am a pensioner, pennies count. Why will P & P not tell me how much I have saved until I reach the till? For this discussion, let s agree I bought 8 items including my 2 boxes of mangoes that qualified for a " Smart Shopper " discount/ saving of R25:00. Now, if I had known how much I was saving per item, I could have bought 8 totally different items and saved R27:50- why will P & P not tell me " You are saving 70c on every mango in a box of 7 "No Brand mangoes. Hell, if I knew I was saving 80c on a " no Brand Apple" as much as I love Mangoes and Ice cream for dessert, I would pass on the mangoes and buy the apples. I would be saving more, maybe, over time, even enough for an extra loaf of bread The conversation stopped when I asked him, "What is your opposition selling mangoes for? Because if they are selling them at R7:00 each. You're selling them at R8:00 each, then I am not saving, am I?. What are we measuring my savings against? -Am I wrong to read SAVE SAVE SAVE as the lowest price in town? I sense borderline" false advertising. "Am I wrong? What is the price of a "branded mango," and what brands are you competing against?
0 replies
6 months ago
Monday Came and Went
I went back on Monday, hoping against hope. I was early. 2nd in the queue, and the Consultant who had ordered my statements was at work. Things are looking good. " Good morning, Consultant, have my statements arrived?" "Good morning, Mr. Hartman. Please speak with my team leader. She is in the cubicle by the manager's office." " 2 days ago, I was told that because you ordered the statements, you are the only person in the bank who could help me. Now you tell me, "Don't talk to me, talk to my team leader." "Yes, go and talk to her; she will assist you." "The statements are not here, are they?" "Please go and talk to her." Okay, okay. The cubicle by the manager's office. "Good morning, team leader. Consultant A says I need to talk to you about my bank statements. Have you got them?" " Good morning, Mr. Hartman, please go and talk to Consultant B. She's in the 1 st cubicle as you come in." "Yes, I know Consultant B. She has helped me many times before." " Consultant A sends me to see you. You send me to see Consultant B. Boy; am I glad I have got nothing better to do with my time than to come and waste, sorry spend my time, in Standard Bank." "Good morning, Consultant B.. Team leader says I must talk to you about my bank statements." " Yes, I know, but I honestly do not know what to tell you." " Let's start at the beginning, "Client Services ", we have a reference number, and the message they sent me about me getting my statements on the 23rd. A week ago. They might know what's going on." Long Story short, after her 3rd phone call and still in the dark about my statements, I told her I had things to do, and I was not going to hang around while she phoned everybody and their mother trying to trace my statements. " I will come back in 2 hours I said. She gives me the thumbs up. Fast forward two hours, and I am back. "And?" I ask with the look of a 7-year-old expecting his 1st bicycle as a present for Christmas. " Mr Hartman, I have spoken to everyone I can think of. Team Leaders, managers, consultants, and have nothing to tell you. I am going to submit another service request and start the whole thing again." " So when shall I come back?" " I'll phone you. "The telephone signal where I live is pathetic. I will miss the call. I'll tell you what. For other reasons, I will be back in town on Wednesday, and if I have not received them by email by then, I will come in, and you can give them to me or tell me to come back on " pick a day, any day." Have you got my email address?' "Yes, I have " " Okay, when you get them, email them to me." " Mr Hartman, the good news is the manager says I must refund you the R300 you paid for the statements, so please bring in the receipt when you come in on Wednesday- do you still have it? " I'll check - see you Wednesday - bye" Message to Standard Bank - in your response, if you respond. please spare me the platitudes about how you do your best for customer service excellence because, unfortunately, Standard Bank, your best is not good enough, and if it weren't for all the skeletons in the cupboard I have with Standard Bank, wild horses could not drag me into your bank
159 replies
6 months ago
Not FNB - but Standard Bank
My review "Monday came and went" was not directed at FNB, it was a review of my experience at Standard Bank - please correct this mistake
0 replies
6 months ago
Come back on Monday !
"The Consultant who requested your statements is not at work today, Saturday 25 Oct'25, you will have to come back on Monday." But that will be the 3rd time I have come in for those statements. I need those statements: " " I'm sorry, I cannot help you." Does Standard Bank service come to a halt when certain people are not at work? As a bank, do you not work to procedures so that any consultant can follow the procedure and help a client? That is why we have procedures, so that when are ill, have a day off, or leave the Bank, things do not grind to a halt. All the bases are covered, and customers do not have to come back on Monday because it is the consultant's day off. Part of that procedure would be the off-duty consultant handing over what she or he is dealing with to a consultant who will be at work, just in case Mr So and So comes in on my day off and he wants his statements, because he was told his service request was due on the 23rd of Oct, and Saturday would be the 25th so he would be expecting them, " But did you not agree to email them to him so that he would not have to come in?" " Yes, I did, but he said he would check his emails before coming in" - which is what I did, and by 8:00 am Saturday morning, there were no statements in my " In Box," so I rearranged my day to include going into the bank and getting them there. Consultant on duty to consultant off duty. " You know what, if he does come in on Saturday, I am just going to tell him to come back on Monday, and then you can deal with him." " Okay - do that" I paid for those statements on 30 September. (3 weeks from paying up to delivery?) The consultant would do nothing about getting them until I had paid for them, so I went and joined the queue at the teller so that I could pay for them. 30 to 45 minutes later, that was done, so I went back to the consultant; she's dealing with another customer, so I must get back into the consultant queue - if it had not been for another senior Bank employee who sort of pushed me in front of the queue I would have waited another hour before the consultant would get a chance to deal with me " Don't worry, Standard Bank, I have nothing better to do than come to the bank and sit around for the morning. I have reached the point where I actually hate having to go to the bank - it messes up your whole day on top of which I do not believe a damn word they tell me - as in your statements are due on the 23rd - hello Standard Bank Monday will be the 27th and if I am lucky, very lucky the consultant will be at work, I will have nothing better to do with my time so I will go and queue at the Bank and maybe, just maybe.........?. There was a time, a few years ago, I actually waited 5 months to get some statements - I think I even wrote to " Hello Peter" about it. So, I suppose I should not complain about having to wait 1 month- No, ****it, why should I keep quiet - I won't.
53 replies
6 months ago
" Get a SUBPOENA Doug"
Without Prejudice - "Get a subpoena, Doug". How many times has Standard Bank told me that? "POPIA (Protection of Personal Information Act) prevents us (Standard Bank) from telling you what you want to know. The Background. Large sums (hundreds of thousands of rands) were transferred out of my current account without my authorization or knowledge, until years later. The why, years later, is irrelevant to this review. I have the bank statements, which show me these unauthorised transfers. I ask Standard Bank, "What is this all about? Who authorised these transfers? Into what account were these funds transferred? What is the current status of those accounts? Standard Bank's response: " Get a Subpoena, Doug. POPIA does not allow us to tell you anything about those transfers. "What about MY PERSONAL INFORMATION - how is that getting protected? Without that info, I can do nothing about recovering any of those funds. You are protecting the VILLAIN's info by not telling me "Who transferred the money, and into what account did they transfer it- ok, the laws, the law - I go to see a lawyer ( cost involved) to ask him to get me a subpoena instructing Standard Bank to tell me into what Bank and What account did they transfer the money, and then another subpoena ( cost involved) to tell me the status of the account. He tells me, " Doug, you do not need a subpoena. Go to the police station and lay a charge of " Unauthorised transfer" against Standard Bank. Let SAPS investigate and find out all the info the Bank will not tell you. The bank can tell you to go away and get a subpoena, but they cannot tell SAPS to go away and get a subpoena. INCREDULOUS - but I did it. I laid the charge - now we are tying up an already overworked detective to find out what the bank will not tell me. I tell the detective, " Ask them when, why, and who." The detective tells me he needs this bank statement and this correspondence - costs and time involved - If I was a ****mer and I wanted to ***** your money I would arrange to have it transferred out of your account ( easily done -costs involved) and put into my account, where it will thanks to POPIA and the bank be protected until you get a subpoena ( 3 or 4 months if you lucky) which will give me plenty of time to move your money out of my account and hide it an account in k*******stan. The mind BOGGLES - Beam Me Up Scotty
53 replies
6 months ago
The meaning of the word "RESOLVED"
The meaning of the word "R EWSOLVED" 7 times over a period of about 6 months I have asked my local Standard Bank to get me a copy of my Home Loan Debit Order Mandate - they followed the process and raised the requisite "Service Request". 7 times I got either an SMS or an email telling me my request had been resolved "HUH? so if it is resolved I must have it and I don't know I have it , STRANGE! Never mind, Standard Bank must know what they're doing, mustn't they? So if they say it's resolved who am I to argue, but they do say check with your local banker for details, OH so they will know something I don't about what I have done with the copy of the mandate which I must have 'cos my request has been RESOLVED. I have got it, I must have forgotten where I put it. Next time I'm in town, I will go into the Bank and will hopefully get this resolved issue resolved. Nope, an hour later, there was a queue - the consultant was none the wiser as to how my request had been resolved - well then, ask the " Resolver" how this matter has been resolved? We end up with two possibilities - they cannot find it or there is no such document. Well, I am pretty sure I signed on when I took out the home loan so it must be there somewhere - No we looked, anyway - it's resolved. But I don't have ........... Any point in raising an 8th Service Request I ask the local consultant - I NEED that document - Standard Bank's records will show my service request as resolved, and everybody will get a well done, guys - meantime back at the ranch. Boy, if this is the Standard of Banking Service Delivery then ................? What the hell am I paying all those service fees for?
0 replies
7 months ago
Talking to the WALL!!
I am trying to get Standard Bank ***** to contact me. I have copied an email I have sent to the Ombudsman - that tells the whole storyGood Morning. Copy of email to Ombudsman "Days turn to weeks, weeks turn to months, and still NOTHING. I am no wiser now than I was on the 2nd of Sept, when I first contacted you. What are my options? What is the problem with sending me an email and getting some progress on my two cases of ***** amounting to R1.3 m (rolled up) How much do I have to lose before someone(other than you) at Standard Bank ***** does something about it? As the Ombudsman, do these people even listen to you? Do I really have to go to court to get someone to write an email and to be seen to be doing something about my cases of *****? Regards, Doug
159 replies
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