Simanyiwe B

Horrible service, no refund

I called to cancel my booking on 21/07 and they said my request has been logged, I will receive a refund within 21 days. When I had received no communication I decided to follow up on 21/08 to enquire about the outstanding refund. They responded asking for my proof of payment and banking details which I sent immediately. I followed up again on 26/08 to find out if the received my documents and the status of my refund request. The responded the same day saying the payment is with their accounts department for processing. I asked for an approximate waiting period but never received a response. On 25/09 I called to ask for an update (spoke to Dee) and they simply told me they cannot help me or give me any update because 'the line is long for EFT payment refunds' she then sent an email to the same email address I've been trying to reach out to and Cc'ed me. I never received any communication or my refund to date, it been over 2 months now.