Jayden M

Broken iPad, NEVER USE THIS COMPANY

My rating is actually 0. Please never ever use this repair company, for anything. Their repair work is absolutely terrible, they do not even know what they are talking about. Here’s my experience: I have 1 x IPad Pro 2nd Gen, and 1 x iPad Pro 3rd Gen. I took I both for battery replacements, they wouldn’t last an entire day. To which I thought I would just have both replaced. I took them in to the Melrose branch, to which they get sent off to Head office in Cape Town as it requires the logic board to be removed. Fine with that I get them sent off, a week later I get the pro-rata invoices which I give the go ahead with. A few days later I get a call from the tech working on the iPad that the 2nd Gen battery seems to still be in good working order, but the 3rd Gen they’re not happy with so will proceed with the repair. About a week later I get a call to say the work has been done and both iPads are getting sent back to Melrose. The 2nd Gen untouched and the 3rd Gen repaired. To my surprise, I switch the 3rd Gen on and the battery says 56%, dies immediately. Put it on charge and it’s okay but as soon as I remove the charger it dies. Aside from that the screen now looks “cloudy” almost as if it hasn’t been put back right or a non-original out on. I immediately take the iPad back to the Melrose branch for it to be sent back to Cape Town to be fixed again (not even had the iPad for an hour). When the iPad gets to cause town I get a call from the tech, the iPad frame is bent? Somewhere in the process of then sending it to Cape Town they’ve severely bent the frame. Aside from this, before I sent it back to the Melrose branch, FaceID working initialise. Knowing exactly what the issue was (broken flex or a different Face ID sensor put back into my iPad after the original repair) I get a call from the tech lead. He pierced to explain my iPad came into the Melrose branch with these faults and the iPad never switched on. So let’s put all the blame on the customer that he bought it in broken! Great customer service. Anyways, they then proceed to bend the iPad back to being straight, and do whatever they do to “fix” the iPad. The tech lead calls me again to let me know the iPad is running fine now aside from them not being able to fix the FaceID. I cut my losses and just accept it back like that, under the impression everything else works. You guessed it. WRONG. The screen still looks “cloudy”, poor repair work on their behalf, FaceID stress not just “break” or become “faulty”, especially after a battery replacement where the logic board needs to come out. Either you guys need to get better technicians, that can repair these devices properly, or take responsibility, I will not be sending my iPad or any device ever to this company again. I hope this can help some people going forward, there are much better alternatives around. Next time don’t blame the customer when you know you are in the wrong. Both of my iPads didn’t have a single issue besides the battery not lasting an entire day, faceID worked flawlessly, the screen looked perfect and not cloudy at all. Terrible service and even worse customer support. 0/10