NL
Nolufefe L
Active since Oct 2025
2
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2 reviews6 months ago
Terrible Experience with Device Doctor
I am beyond disappointed with Device Doctor, the repair company that works with Naked Insurance. How can a repair centre not have parts for a phone for over two months? This is completely unacceptable. Every time I follow up, I get the same excuses and absolutely no progress. It’s shocking that a company partnered with an insurer does not have the necessary parts or an efficient process to handle claims. What worries me even more is that they have access to my iCloud login details. This is a huge privacy and security concern if anything happens to my bank accounts or personal data, Device Doctor and Naked Insurance will need to take full accountability. This has been the worst experience ever. I strongly advise anyone considering Naked Insurance - Device Doctor to think twice before trusting them with your device or personal information. I am still waiting for my phone, and the service has been nothing short of disappointing.
0 replies
6 months ago
Extremely Disappointed with Naked Insurance Service
I am extremely disappointed with the service I have received from Naked Insurance. They honestly do not even deserve one star. On 27 August 2025, I submitted a claim for my phone, and it has been nothing but a frustrating back-and-forth process. I understand that I initially forgot my iCloud login details, but the handling of my claim since then has been unacceptable. It has now been over two months, and I am still without my phone. Each time I follow up, I only receive the same scripted response: “Thank you for your patience.” This shows a complete lack of empathy and accountability. I came across several other people on X (Twitter) complaining about similar issues, which makes it even more concerning that this seems to be a recurring problem. The agents sound robotic, and the communication feels cold and impersonal. I expected far better service from a company that prides itself on innovation. This entire experience has left me emotionally and mentally drained. I sincerely regret choosing Naked Insurance and would not recommend them to anyone.
106 replies
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