Alli A

Dunhill Courtleigh

Dear BAT Team, I have been a loyal Dunhill Courtleigh smoker for the past 20 years and usually purchase a minimum of three cartons each month. However, I’ve recently noticed a significant decline in the quality and taste of the product. The last two cartons I purchased—each from different retailers who have confirmed they source directly from BAT—have been noticeably different. The cigarettes no longer have the same smoothness or rich flavor that I’ve enjoyed for years. Instead, they taste lighter, almost as if I’m pulling air, and they don’t provide the same satisfaction as before. To confirm it wasn’t an issue on my end, I tried a different brand and found no problem, which suggests the issue lies specifically with the recent batches of Dunhill Courtleigh. Could you please look into whether there has been any change in the tobacco blend, production process, or supply source? I’d appreciate your feedback, as this has been my preferred brand for decades and I’d like to continue enjoying it as before. Thank you for your attention to this matter. Kind regards,