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Darren B
Active since Nov 2025
2
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Reviews
2 reviews1 month ago
UNFAIR DISCONNECTION
didnt give us any warning before hand and even though i have changed the details a long ti.e ago on their website. so after we drove to their offices as the guys that disconnected our electricity instructed us to do just to hear they are only open 3 says a week . so finnaly i got ahold af an agent on the phone, they told us to pay the outstanding amount which was well over R20 000 and they will reconnect us in tbe next 12 hourswhich wwe immediately did, paid them our outstanding amount . So as requested i sent in the proof, and when i phoned to ask if they received it , amanda told me they javnt but she will let me know. and i sent the same email to different eskom emails as given telephonically by them, and well im still waiting on confirmation. So now we are still without electricity, no email to confirm they jave reveid it althouh our account balance shows R0.00.what about our meat?????? And tbe damages thats going to gollow just because they didn't let us know beforehand they're going to disconnect us??????
53 replies
5 months ago
Bad Experience
So i have a policy at Mutual that was supposed to pay out. I have submitted all the documents as they requested more than once. So on the 30th of October i got an email confirming that they have received my documents and payout would be in 15days so i made plans accordingly. Anyways after 15 days i phoned them asking them what is going on and they wanted me to fill in more documents! so another 15 day so I arranged my things accordingly. I sent the new documentation in immediately and even emailed them. When i went to the old mutual branch after 10 days of this, they had more excuses and so send me 3 more forms to fill in and send. in other word another 15 days! i have even tried there so called online app but for some or other reason i cant register. I have emailed them numerous times about this as well and i never get a reply back. So the bad rating is based on very bad experience
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
2 (100%)