Grachia F

Bad service

I visited kuilsriver Limnos bakery on Sunday 16 November to book a cake for 22 November . I was told I need ri call the Thursday and make the order. I called and made the order and even asked if they required a deposit. They then told me no. In Saturday my husband went to collect and they did not have the cake. The cake was for my daughter’s first holy communion. She told my husband that unfortunately the ganache did not arrive the Friday and they couldn’t make the cake. I didn’t receive any call to let me know I would not have a cake. They said sorry that is it. They then called the branch in Durban Road tygervalley to arrange that we must collect: The principal for me was that there was no communication. They caused us an inconvenience. We had to drive around. No remorse. I have still not received a call back or feedback on an email sent. Disgusting. You want to support local but local did not feel the need to call me to apologise.