J
jan
Active since Dec 2025
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2 reviews2 months ago
Un trustable service from Toyota
Good morning Refer to job or documentation number 0285RIRAAC2144 dated 26/1/2026 Job TS027782 VIN NO. JTEBU11F60K140429 Factory Job No. 32A140429 Bidvest McCarthy Toyota Sinoville I book this vehicle in for a schedule 90 000km service. On my service booking request I ask to check the radio and air con as its not working. The staff (Toyota Sinoville) contact me Monday at 14.33 indicating the service is completed but the radio they can do nothing as its not a Toyota Radio. The air con can they repair but it will cost R21 000.00 for repairs. I ask the friendly lay to get all the necessary documents for me ready as I’m on my way to collect the vehicle. On my arrival that the Toyota dealership I ask her (***nor Vereen) the documents and the test results of the air con – she cannot provide. I also request to see the workshop manager and dealer principal to explain the following: 1. This vehicle was a brand-new vehicle that I purchase at Pretoria North Toyota. Pretoria North Toyota upgrade the radio and fit a new radio into the car. I pay Pretoria Noth Toyota for this radio. I agree this is a old car and a radio may be defect – my question does Toyota sell after-market products; I believe Toyota sell only quality genuine parts so why do Sinoville Toyota say this is not a Toyota car radio? I pay Toyota Pretoria Noth directly for the radio then Toyota Pretoria North must stand credit for the warrantee. Again, this is years back – and the warranty already expired, BUT my question again why does you fit after-market radio in the car and sell it as GENIUN PARTS. This is very seriously as it’s not your Toyota brand image and what Toyota stand for.. 2. Air con – Durning my meeting with the dealer principal and the workshop manager I ask the air con test results – diagnostic results for the air con – indicating the reason why we need to pay R21 000.00 for a new air con. Surely as I explain to them, with this diagnostic results it will indicate various defects on the air con, the reason for the R21 000.00 repair cost. Both the principal and workshop manager inform me that they can provide this, and I request to see it. As we walk out of the office, I follow the workshop manager, and he was on his phone. He constantly requests that I need to sit one site in the waiting aria he will get the report. I already know there is no report and I keep a distance to see what is happening. I went to him again and ask for the report and he mentioned that there is no report that indicate the reason for the air con cost. I inform him we were in a meeting with the dealer principal and both mention that they can provide the report. Then the choking think is he said to me I must understand the dealer principal is not technical and do not always realise the fine details of the workshop operation. I request that we need to go back to the dealer principal and ask him for the report and to see his comment of the report. Then the workshop managers inform us the following: the mechanic mention to him that it is a general problem (no proof) thus why the R21 000.00 replacement cost. The dealer principal wants to take the car to his prefer air con specialist for another opinion, but I refuse, how can I trust them as they did not play open cards with me. Surely, they will manipulate the report. 3. As I was standing waiting at the service reception waiting for my invoice to pay, the workshop manager walks by us and through the documentation on the table – this is surely not the way TOYOTA handle any customers regardless of who is right or wrong. 4. I was in the process just to leave everything and move on BUT the way that Bidvest McCarthy Toyota Sinoville handle this is totally not what I expect from TOYOTA. All my cars I service at this branch of Toyota but will never ever go back. The above is a mail (ccc@toyota.co.za) that I send to Toyota on the 29 January 2026. Although Toyota phone me and I explain the reason for my complain I,m still waiting the feedback. I used to service all my cars at this dealership and every time they phone me to ask my review, and I always complement them as the best - it's just strange, now that I have a problem no one phone me for a review.
0 replies
4 months ago
a absolute pleasure,...
a absolute pleasure, from my first phone call to assisting to find the perfect place- excellent service - i would surely recommend them to anyone
53 replies
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