Mandy B

Where is Wally

Dear Typo South Africa This is extremely disappointing. I purchased a Where’s Wally? 1000-piece puzzle from your Ilanga Mall store, drove 10 hours to the South Coast, and set aside time to build it — only to discover that one piece is missing. The box was sealed. Inside it was a sealed packet. This means the missing piece did not go missing in my home or on holiday — it went missing before it ever reached the shelf. While I understand there is no way for me to “prove” that a piece wasn’t lost after opening, there is equally no reason to assume customer error when a factory-sealed product is defective. A 1000-piece puzzle with 999 pieces is not a puzzle — it’s a waste of time and money. The frustration and disappointment of discovering this at the very end of the build cannot be overstated. Finding Wally was easier than completing the puzzle. I expect this issue to be taken seriously and would appreciate a suitable resolution. Regards, A very unhappy customer