Gabriella P

No Refund and No Communication

I made my first purchase with Ayana on 12 December 2025. The delivery took a long time, and once it arrived, I immediately logged a return as I was unhappy with the item. Since then, I’ve received no communication regarding my refund. I’ve phoned customer support five times, each time going through the same process, but none of the calls have been helpful or resolved anything. It has now been four weeks since I requested the refund, with no updates. On 5 January, someone unexpectedly arrived at my gate to collect the parcel, without any prior notice from Ayana. I’m unsure whether the package was even successfully returned. At this point, I have no clarity on whether I’ll receive a refund. I won’t be shopping with Ayana again and do not recommend them.