Tama M

Ava & Rose Johannesburg – Misleading Advertising & Zero Accountability

Ava & Rose’s advertising is completely misleading! The advert promised: “Order before 11 and receive your order the next day.” I ordered after 11, fully prepared to wait a little longer. What I did not expect was to receive tracking from China and wait an entire month for delivery. When the order finally arrived, it was the WRONG size. Customer service then told me they would send the correct size, but I’d have to pay the delivery fee. I agreed, even though this was their mistake. They also said I could keep the incorrect size – which I do NOT want. Now, my emails are being ignored, and there is no other way to contact Ava & Rose except email. This is unacceptable, unprofessional, and shows a complete lack of accountability.